What are the responsibilities and job description for the Guest Experience Ambassador position at Hilton Grand Vacations?
Embark on a journey of discovery and growth as a Guest Experience Ambassador at Hilton Grand Vacations. In this role, you will be responsible for creating memorable experiences for guests, showcasing the company's commitment to quality and customer satisfaction.
Main Responsibilities:
- Develop and maintain strong relationships with guests, understanding their needs and preferences to create personalized experiences.
- Collaborate with cross-functional teams to design and deliver exceptional guest experiences that exceed expectations.
- Utilize your exceptional communication skills to effectively communicate with guests, addressing their inquiries and concerns in a prompt and professional manner.
Requirements:
- 6 months of sales experience; preferred
- 6 months of customer service experience preferred
- Knowledge of the timeshare Industry, Customer Service, and quality fundamentals is helpful but not required
- Strong interpersonal communication skills to deal effectively with all levels of the organization
