What are the responsibilities and job description for the Service Desk Technician position at AIMIC Inc.?
Job Details
Service Desk Technician
Location: (Onsite) - Nashville, TN 37243
Shift: 8:00 AM 4:00 PM
Pay Rate: $23-25/Hr. on W2, all inclusive
Client: State of Tennessee
Contract: 5 Months (extension based on performance)
Candidate must be local
Job Summary
Seeking a Service Desk Technician with IT call center experience to handle up to 30 calls per day, provide technical support, and assist with troubleshooting. Strong customer service skills are required.
Responsibilities
- Printer Support: Manage server and local print queues
- Active Directory: Navigate OUs, reset passwords, unlock accounts
- InTune & iOS Management: Deploy and support iPhones/iPads, reset accounts, manage two-factor authentication
- Video Conferencing: Support Cisco WebEx, MS Teams, Cisco Presence
- Network Support: Troubleshoot VPN, LTE, Wi-Fi, internal vs external networks
- Application Support: Resolve account permission, compatibility, and browser issues
- Remote Support: Assist via MSRA, RDP, Teams, WebEx
- Hardware Deployment: Set up and support IT hardware, must lift up to 50 lbs
- ServiceNow: Manage and assign tickets
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $23 - $25
