What are the responsibilities and job description for the IT Service Desk Technician position at Indus River Technologies Inc?
Job Title: Service Desk Personnel/ IT Service Desk Technician
Work Location: 505 Deaderick St., Ste. 500 Nashville, TN 37243
Job Description
- IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
- People/Customer Service skills required
- Printer Administration and Troubleshooting
- Server Print Queue, and local Queues
- Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
- InTune Management included but not limited to two-factor authentication
- iOS Management, Support, and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
- Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
- Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi
- Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
- Remote support
- MSRA
- RDP
- TEAMs
- Webex
- Hardware Deployment
- ServiceNow
- Ticket management
- Ticket assignment
Job Type: Contract
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Able to handle call volume of up to 30 calls per day.: 4 years (Required)
- Printer Administration and Troubleshooting: 4 years (Required)
- Active Directory Management: 4 years (Required)
- iOS Management, Support, and Deployment: 4 years (Required)
- Video Conferencing, Cisco WebEx ,MS Teams: 4 years (Required)
- Network troubleshooting: 4 years (Required)
- Application Troubleshooting: 4 years (Required)
- ServiceNow ticket management: 4 years (Required)
Location:
- Nashville, TN (Required)
Work Location: On the road
Salary : $25 - $30
