What are the responsibilities and job description for the IT Service Desk Specialist position at Trinity Envision Business Services LLC?
We are looking to fill a position with our direct client in Nashville, TN - where they are seeking a "Service Desk Personnel" or IT helpdesk specialist to handle the following:
IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
- People/Customer Service skills required
- Printer Administration and Troubleshooting
- Server Print Queue, and local Queues
Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
- InTune Management included but not limited to two-factor authentication
iOS Management, Support, and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi
Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
Remote support
- MSRA
- RDP
- TEAMs
- Webex
Hardware Deployment ServiceNow
- Ticket management
- Ticket assignment
Salary : $25 - $30
