What are the responsibilities and job description for the IT Service Desk Specialist - Level II position at iMPact Business Group, Inc.?
An iMPact Business Group client is seeking an experienced Helpdesk / Service Desk Specialist - Level II.
- Please note : this role does NOT allow for Visa Sponsorship at the present time
- This is a hand-on Technical Support / Helpdesk Support role as part of a growing Helpdesk / Service Desk team.This is an onsite role at the present time, with some flexibility in setting your daily work schedule.This position will involve using your strong Technology Support experience to provide best-in-class User / Technical support for a variety of Corporate and Plant users at this firm.The general user base typically has strong technical skills in their own discipline - Manufacturing, Engineering, Accounting, Design, Supply Chain and they all welcome Technology Support coming from an informed user perspective.If you love to support Users with a strong focus on collaboration and customer service, this is a firm you need to consider.Please note : this is an onsite role in Grand Rapids, MI with periodic travel to out of state facilities on an as-needed basis.-Associates Degree or Technology Certifications in lieu of, Bachelors Degree preferred-2-3 years experience performing formal Helpdesk / Service desk support-Technology support experience in a distributed environment (multi-location)-Experience provisioning, deploying, troubleshooting, and repairing Windows-based equipment-Experience with Remote support tools, Trouble Ticketing Systems, Asset Management, Imaging, and Patch Management -Basic understanding of networking concepts including TCP / IP, DHCP, DNS, VPN-Experience writing Technical and User documentation-Experience supporting both Corporate and Plant Users-Manufacturing industry experience, preferred-ERP Systems / User Support, preferred
