On Call IT Specialist (Help Desk)

About Level Workforce, LLC
Level Workforce is an innovative consulting and workforce solutions agency dedicated to empowering businesses and business owners in the construction, real estate and finance industries. With over 25 years of combined industry experience, we are passionate about helping clients achieve their goals through strategic guidance, streamlined processes, and operational excellence.

Our team of seasoned professionals offers a range of consulting services, from business advisory to executive hands-on consulting, and staffing solutions to help develop tailored solutions that address our client's unique challenges and goals. We take a client-first approach and prioritize communication, collaboration, and transparency to ensure that our clients feel supported throughout their engagement with us.

THE LEVEL WORKFORCE MISSION
To help businesses build, optimize, and lead their operations. We are committed to providing strategic guidance, streamlining processes, and improving operational efficiency to help our clients thrive in a rapidly changing business landscape. We are committed to helping our industry modernize by implementing automations, sharing our expertise, and facilitating cultural and organizational changes.

Title: IT Support Specialist
Type: 1099 contract, 100% remote, Flexible Hours, On-Call (Mon-Fri; 8 am-5 pm ET)
Hours: Part-Time, approximately 20 hours/month
Compensation: $40-$50/hour
**Must live in EST or CST time zone

We are seeking an IT Support Specialist to assist in launching a personal and business IT help desk service offering within an established staffing and consulting firm to serve its clients and relationships. An ideal candidate for this role would be a self starter who is an organized problem solver and doesn't mind sporadic work hours and being on call throughout the week.

Responsibilities:
1. Internal IT Support:

• Provide first-line technical support to internal staff for hardware, software, and network-related issues.
• Troubleshoot and resolve IT problems promptly to minimize downtime and maintain optimal system performance.
• Install, configure, and maintain hardware and software components for internal use.

2. Client Relationship Management:

• Act as the primary point of contact for clients with active IT consulting contracts.
• Develop and maintain strong relationships with clients, understanding their business needs and aligning IT solutions accordingly.
• Collaborate with clients to identify and assess IT requirements, offering strategic recommendations and solutions.

3. IT Consulting Services:

• Manage and coordinate IT consulting projects for clients, ensuring timely delivery and meeting project objectives.
• Provide expert advice on technology solutions, including hardware, software, and infrastructure improvements.
• Conduct regular assessments of clients' IT systems to identify areas for improvement and optimization.

4. IT Help Desk Services:

• Oversee the IT Help Desk service offered to clients, ensuring that support tickets are addressed promptly and effectively.
• Monitor and analyze trends in client support requests to proactively address common issues.

5. Documentation and Reporting:

• Maintain accurate and up-to-date documentation for internal IT systems and client environments.
• Generate regular reports on the status of internal and client IT systems, highlighting key performance indicators and areas for improvement.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT support and consulting roles.
• Prior experience working remotely in similar, remote, hourly capacity.
• Strong knowledge of hardware, software, and network systems.
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks simultaneously.
• Experience with IT Help Desk services and ticketing systems.
• Strong knowledge of Windows and Mac operating systems
• Experience with IT support tools such as LogMe In or TeamViewer
• Familiarity with network protocols, firewall configurations, and security practices
• Experience with setting up and managing email accounts for Microsoft 365 through GoDaddy
• Experience with DNS settings for GoDaddy & Squarespace
• Proven problem-solving skills and attention to detail

Salary : $40 - $50