What are the responsibilities and job description for the Customer Service Dispatch Coordinator position at Air Comfort Solutions DBA Airco?
About us
Air Comfort Solutions DBA Airco is a small business in Jonesboro, GA. We are professional, agile and innovative.
Our work environment includes:
- Modern office setting
Air Comfort Solutions DBA Airco is looking for a HVAC Dispatcher to join our team! This is a full-time position.
Job Description:
- Provide top level customer service to both external and internal customers
- Dispatcher is a position that has direct contact with both customers and field technicians, expediting the arrival of maintenance or repair technicians to the customer’s location
- The dispatcher will enter calls into the dispatch program along with any other pertinent information, order parts as required, close calls that are completed and document technician hours worked on a service call
- Ensure that in all circumstances, Conserv is reflected in a professional and positive public image
- Field customer calls requesting service or maintenance work and providing ETAs or arranging any necessary follow-up calls
- Work closely with technicians, field service supervisors and service managers to ensure customer expectations are met
- Schedule, monitor and track service calls to insure profitability guidelines are met
- Provide customer updates and update customer specific websites in real time
- Have a comprehensive understanding of order acceptance procedures, scheduling and documentation
Benefits:
·Competitive pay
·Health, dental, vision, and life insurance programs
·Paid time off and holidays
·Company paid training
·Paid vacation time
·401(k) with company match
Qualifications:
- The ideal candidate would be someone who has dispatching experience in the construction or HVAC field!
- High School Diploma or GED
- Strong customer service and people skills
- Highly organized
- Able to thrive in high pressure situations
- Able to manage multiple tasks and meet deadlines effectively
- Proficient with Microsoft Outlook and Word
Job Type: Full-time
Pay: $17.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Dispatching: 2 years (Required)
Work Location: In person
Salary : $17 - $22