Renewals Support Consultant

Company Description

Who We Are

AIR Communities, headquartered in Denver, CO, is one of the country's largest owners and operators of multifamily housing, managing high-quality properties in most major markets. At AIR, we value integrity, respect, collaboration, customer focus, and performance. These values are brought to life by our teammates, who are ultimately responsible for our success. When you join our team, you'll work alongside the most dedicated professionals in the industry and open the door to unlimited career opportunities.

Job Description

We are hiring a Renewals Support Consultant to join our centralized operations support team in the Denver Tech Center, CO. This team member will be responsible for managing the resident renewal and notice to vacate processes as well as assisting the onsite teams with additional administrative tasks revolving around current residents. 

Where You Will Work

Our corporate office is located in the Denver Tech Center. Our office spans the top two floors of the building and features expansive views of the mountains and the downtown skyline. 

AIR values relationships and the benefits from working side by side with teammates, therefore this position will be in-office 5 days a week to support central administrative operations.

What You Will Do

• Support residents and community teams during the renewal process by generating and sending renewal offers, creating renewal lease documents, entering Notice to Vacate documents, and finalizing paperwork. 
• Provide support to community managers by taking current resident calls and completing tasks that are delivered through centralized email boxes. 
• Communicate with team members and residents, to ensure all post move out processes are followed correctly.
• Provide system administration support to ensure accurate record keeping and investigate and resolve inaccuracies per Operations Manual requirements.

Qualifications

• 1-3 years of customer service or administrative experience (retail, hospitality, etc.) 
• Enjoys helping customers in a fast-paced environment
• Superior attention to detail
• Ability to quickly learn and utilize multiple software applications and data entry systems
• Dependable and proven ability to work independently
• Advanced written and oral communication skills
• Intermediate to advanced skillset with Microsoft Office Suite
• Property management experience a plus

Additional Information

What We Offer

AIR offers attractive total compensation packages designed to recognize and reward performance:

• Expected pay rate of $21.00 - $23.00 per hour. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Paid time off including vacation, sick time, and 11 holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
• 401(k) plan with employer contribution.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

What You Need to Know

Application Deadline: The initial deadline for applications is 03/28/2025. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.