Associate Renewals Manager

Description

Position at Employ

Employ Inc. provides people-first recruiting solutions that empower companies to overcome their greatest hiring challenges. Serving SMBs to global enterprises, Employ focuses on the unique recruiting needs of each organization — from simple hiring to sophisticated talent acquisition.

Employ is the only organization to offer companies choice in their hiring solutions, providing a curated set of recruiting technologies and services. By prioritizing people ahead of products, Employ helps companies grow, scale, and thrive through personalized choice, collective intelligence, and lasting relationships. Together, Employ and its brands (JazzHR, Lever, Jobvite, and NXTThing RPO) serve more than 21,000 customers across multiple industries. For more information, visit www.employinc.com.

About This Role

We are looking for a results-oriented individual contributor to help grow our renewals program. We are seeking an Associate Renewals Manager to join our dynamic team. As an individual contributor, you will play a pivotal role in driving our renewals strategy, ensuring customer satisfaction, and maximizing revenue retention with our SMB customers.

What You’ll Do

• Renewals Strategy: Develop and execute comprehensive renewals strategies to achieve revenue retention goals. Analyze customer data, contract terms, and historical trends to identify opportunities and mitigate risks.
• Customer Relationship Management: Build and maintain strong relationships with key stakeholders, including customers, account executives, and customer success managers. Proactively engage with customers to understand their needs, address concerns, and drive renewal decisions.
• Identifying revenue opportunities within the SMB space to upsell subscription levels and upgrade/cross-sell services
• Manage customer consumption usage
• Contract Negotiation: Lead renewal negotiations, ensuring favorable terms for both the company and the customer. Collaborate with legal and finance teams to finalize contracts in a timely manner while adhering to company policies and standards.
• Forecasting and Reporting: Provide accurate and timely forecasts of renewal revenue. Monitor renewal pipeline, identify potential obstacles, and implement strategies to mitigate risks.
• Generate reports and dashboards to track renewal performance and communicate insights to stakeholders.
• Process Improvement: Continuously optimize renewals processes to enhance efficiency and effectiveness. Identify opportunities for automation, standardization, and scalability to streamline workflows and drive operational excellence.
• Cross-functional Collaboration: Collaborate closely with sales, customer success, finance, and other departments to ensure alignment on renewals goals and priorities. Act as a subject matter expert on renewals-related matters and provide guidance to cross-functional teams as needed.
• Customer Advocacy: Serve as a customer advocate within the organization, representing the voice of the customer in internal discussions and decision-making processes. Champion customer-centric initiatives to drive long-term loyalty and satisfaction.
  
  

What You’ll Bring

• 2-3 years experience in an account management, sales, or customer success role
• Proven track record of meeting or exceeding renewal targets in a high-growth environment.
• Strong negotiation skills with the ability to influence and persuade stakeholders at all levels.
• Excellent analytical abilities with proficiency in data analysis and forecasting.
• Exceptional communication and interpersonal skills, with the ability to build rapport and trust with customers and internal teams.
• Strategic thinker with a proactive and results-oriented mindset.
• Detail-oriented with a focus on accuracy and quality.
• Experience working with CRM systems (e.g., Salesforce) and contract management tools.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
  
  

Employ is an Equal Opportunity employer.

Employ is an EVerify employer.