What are the responsibilities and job description for the Oracle CRM Senior Analyst position at Air Control Concepts LLC?
Job Title : Oracle CRM Senior Analyst
Reports To : VP – Enterprise Applications
FLSA Status : Exempt
We are a community of forward-thinking experts committed to excellence, innovation, and collaboration. Specializing in commercial HVAC representation, we bring together entities from diverse regions, each with decades of invaluable experience.
Success in the HVAC industry stems from collaboration and shared expertise. By leveraging collective assets, knowledge, and resources, we empower our member firms to deliver exceptional service, safety, and efficiency across healthcare, commercial, and residential sectors.
We are implementing a full-suite Oracle CRM, Cloud ERP, and EPM application layer to support our rapidly growing organization. This strategic initiative offers a unique opportunity to participate in a greenfield implementation for a large and successful company, shaping its technological foundation for the future.
Job Summary
The Oracle CRM Senior Analyst supports the Information Technology team across ERP, CRM, and other enterprise applications, focusing on incident management, environment and release management, projects, training, adoption, and oversight of third-party contractors.
This role collaborates closely with business and IT leadership, serving as a key resource in leveraging Oracle CRM solutions to meet organizational goals. The successful candidate will implement and manage processes and procedures to ensure optimal system configuration, implementation, upgrades, testing, and production success.
Key Responsibilities
- System Implementation : Partner with system implementation teams to design scalable CRM solutions and define the strategy and architecture for CRM ERP system integration.
- Requirement Gathering : Engage with business stakeholders to understand sales, commission, and execution processes, identifying pain points and crafting solutions.
- Solution Design : Develop functional designs leveraging Oracle CRM, CPQ, and Incentive Compensation modules to address business needs.
- Configuration : Configure Oracle CRM / CPQ / Incentive Compensation applications to meet business requirements.
- Testing & Validation : Develop and execute test plans to ensure system functionality aligns with business needs and best practices.
- Data Migration : Collaborate with technical teams to define strategies for data migration from legacy systems to Oracle CRM solutions.
- Training & Documentation : Train end-users, create documentation, and support adoption of CRM applications.
- Support & Troubleshooting : Provide post-implementation support, addressing issues and ensuring smooth system operation.
- Cross-Functional Collaboration : Simplify processes, reduce complexity, and enhance agility across applications, integrations, and reporting.
- Enterprise Guidance : Act as a primary escalation point for enterprise architecture, providing expert solutions for complex challenges.
Qualifications
At least one full lifecycle Oracle Sales Cloud (OSC) implementation.
Skills :
Key Competencies
Work Environment
This role may require occasional travel to various company sites and operational facilities. The ability to work in both office and industrial environments is essential.
Why Join Us?
At AIR, we empower our associates with the tools and flexibility to bring their best selves to work while fostering professional growth. As a rapidly expanding organization, we provide opportunities to achieve your potential in a positive culture of learning, achievement, and growth.
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