SUPV IT SPECIALIST (CUSTSPT/SYSADMIN)

Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is to serve as the supervisory of the Network Control Center. This work center is responsible for resolving shortfalls in daily operation, providing first line customer service for problem resolution, and providing technical solutions for new communications / computer requirements. Responsibilities Supervises and directs work of approximately 25 subordinates (ranging in grades from MSgt to SrA0 through element chiefs. Serves as a team member and / or Project Manager responsible for planning, technical implementation, operation, maintenance, monitoring, and troubleshooting of base-wide small computer, network and C&I Systems. Plans for current and future technology integration. Prepares and presents briefings, writes correspondence, and develops and presents analyses and recommendations. Requirements Conditions of Employment Qualifications In order to qualify, you must meet the requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Information Technology (IT) Management Series, GS-2210 (Alternate A). Experience : Must have IT-related experience demonstrating each of the four competencies listed below : Attention to Detail, Customer Service, Oral Communication, and Problem Solving AND one year of specialized experience at the next lower grade GS-11 (or equivalent in other pay systems) which includes application of telecommunications concepts including communication data / voice switching networks, the Defense Data Network, local and wide area network dedicated to dial-up commercial carriers, and various other transmission media to determine combability of equipment and connectivity technology and implementation process. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS : Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-11 level is required to meet the time-in-grade requirements for the GS-12 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE : Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs) : Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and / or competencies in the following areas : Knowledge of Message Handling System (MHS) SMTP gateway software to administer and troubleshoot e-mail connectivity. Knowledge of Microsoft DOS, Windows 3.X, Workgroups, 95, NT, and UNIX operating systems to develop and implement connectivity between application programs across multiple computer platforms. Knowledge of Novell, Windows NT, and UNIX network operating systems to develop and implement connectivity between application programs across multiple computer platforms. Knowledge of Microsoft Exchange e-mail to develop and implement connectivity between e-mail programs across multiple computer platforms. Knowledge of Palindrome, Arcserve, and BANYAN Vines network backup software and hardware to backup data. Knowledge of x.400, x.500, Intelligent Messaging, and directory services protocols to develop, implement, and maintain e-mail directory synchronization between multiple computer platforms. Knowledge of TCP / IP and IPX / SPX protocols to manage IP addresses and Domain Name Servers to maintain network operations. Knowledge of various transmission media including UTP, fiber optics, and coaxial cable to install and troubleshoot network installations. Knowledge of Air Force computer, network system development and maintenance documentation regulations necessary to document standard technical solutions and configurations and to establish appropriate policy, procedure and implementation criteria. Knowledge of the Microsoft Office suite (Office 95 and 97) to perform everyday office activities, develop telecommunications and computer systems, and to ensure efficient utilization of computer resources. Skill in relating aspects and parts of a project to the overall needs of the organization in order to guide the group's efforts in accomplishing projects. Knowledge of a variety of communications, computer and network system analysis and design techniques to analyze, design, evaluate, and provide technical solutions to requirements and to document, test and implement new or ongoing computer and network systems. Knowledge of telecommunication concepts including communication and data / voice switching networks, the Defense Data Network, local and wide area networks dedicated and dial-up commercial carriers, and various other transmission media to determine compatibility of equipment and connectivity technology and implementation processes. Ability to exercise interpersonal skills and expertise in communicating effectively in oral and written form, which includes, but is not limited to, preparing briefings, studies, executive correspondence and statements of work. Ability to motivate, train, and work effectively with others who have a wide variety of backgrounds and training. Ability to establish program objectives or performance goals and assess progress toward their achievement. Ability to coordinate and integrate the work activities of several organizational segments or several different projects. Ability to adjust work operations to meet emergencies, changing program, or production requirements within availabe resources and with minimum sacrifice of quantity or quality of work. PART-TIME OR UNPAID EXPERIENCE : Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE : Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Additional Information Interagency Career Transition Assistance Program (ICTAP) : For information on how to apply as an ICTAP eligible click here. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well qualified or above for this position. You must submit a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting position, grade level, and duty location. Employed Annuitants (Reemployed Annuitants) : Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information. Current Federal Civilian employees may apply for temporary and term positions and if selected, a break in service may be required prior to appointment to the position. 120-Day Register : This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur. Military Spouse Preference (MSP) Eligible : MSP applicants, if determined best qualified, must be selected and placed at the highest grade for which they applied. You must include a completed copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for MSP. Click here to obtain / download a copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist. Priority Placement Program (PPP) Applicant Eligible : PPP Applicants, if determined well qualified and selected, will be placed at the at the full performance level. You must include the applicable completed copy of the PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility as a PPP Applicant. Click here to obtain / download a copy of the applicable PPP Self-Certification Checklist (DD3145-1 through DD3145-4, select the appropriate checklist for your claimed preference). To determine the applicable PPP Self-Certification Checklist required to substantiate the eligibilities you are claiming, refer to the AF Civilian Employment Eligibility Guide located in the Required Documents section of this vacancy announcement. Direct Deposit : All federal employees are required to have direct deposit. Disabled veteran leave is available to a Federal employee hired on / after 5 Nov 2016, who is a veteran with a service-connected disability rating of 30% or more. For more information, click here. If you have questions regarding this announcement and have hearing or speech difficulties click here.