Customer Service Representative - Full Time

Air Mechanical is looking to add a full time Customer Service Representative to its growing team located in Ham Lake, MN. Air Mechanical is a family owned and operated Residential & Commercial HVAC, Plumbing and Electrical company located in Ham Lake, MN and we have been serving the metro area and surrounding communities for over 35 years. Great team and fun environment!

This position will provide excellent customer service in a fun company culture! You will be tasked with taking inbound calls, answering customer questions and requests using different online tools. Your job is to answer and book calls, provide an excellent customer experience, and win the moment in every interaction. We provide ongoing training, coaching, and career development with a fast-growing company with many opportunities for upward mobility. If you love providing an awesome customer experience and having fun while doing it, Customer Service could be your new career!

Air Mechanical offers a starting pay of $18 per hour plus commissions. Hours are 9-5:30 pm Monday through Friday, with some weekend and/or evening hours available based on business needs.

Responsibilities:

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Communicate with customers and clients through various channels.
• Acknowledge and resolve customer complaints.
• Know our products and services inside and out so that you can answer questions.
• Keep records of customer interactions, transactions, comments, and complaints. Communicate and coordinate with other team members as necessary.
• Make outbound calls to schedule maintenance tune ups.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide exceptional customer support.
• Other duties as assigned.

Requirements:

• Upbeat, professional, fun, positive, empathetic, personality!
• Excellent English verbal and written communication skills.
• Reliable and on time.
• Willingness to learn.
• Good organizational skills with ability to prioritize and multi-task
• Ability to stay calm when customers are stressed or upset.
• Proficient computer skills.
• Comfortable multi-tasking using several tools simultaneously, while maintaining a fun conversation with your customers.

Benefits:

• Medical, Dental, Vision, Life
• Employer matching 401k
• Paid time off
• Paid holidays
• Paid training

Air Mechanical is an equal opportunity employer and is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, we attempt to reasonably accommodate applicants and employees in accordance with the requirements of disability discrimination laws. We also invite individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing undue hardship.