What are the responsibilities and job description for the CUSTOMER SERVICE / DISPATCHER / OFFICE ADMIN position at Air One Tech LLC?
Benefits : 401(k) 401(k) matching Health insurance Paid time off
Now Hiring!
We are looking for a Full-Time office admin to join our team at Air One Tech. We are a small yet busy premier heating and air conditioning company located in Chantilly, VA servicing Northern Virginia.
Our ideal candidate must be motivated, reliable, and must have strong customer service skills.
Responsibilities :
Data entry, Clerical, and Accounting
- Provide general administrative, data entry, and clerical support
- Light accounting including checking daily invoices and ensuring payments are entered correctly.
- Run daily reports
- Prepare installation cost sheet
- Assist in checking price and availability for parts and equipment from various vendors and prepare estimates to customers.
- Process permits for installation jobs
- Answer the phones
- Answer incoming inquiries from email, Yelp, Google, and Angi's List
- Booking, scheduling, and dispatching service calls and appointments using Google Calendar and ServiceTitan
- Calendar management
- Strong administrative skills with proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint)
- Must be able to multi-task
- Experience with QuickBooks or other accounting software is a plus
- Dispatching experience is a plus.
- ServiceTitan experience is a plus
- Excellent organizational skills with the ability to prioritize tasks effectively
- Strong attention to detail and accuracy in data entry and record keeping
- Ability to handle multiple phone lines and direct calls appropriately
- Customer service-oriented with excellent communication skills, both verbal and written
- Familiarity with Google Suite (Gmail, Google Docs, Google Sheets) is preferred
- Ability to work independently as well as part of a team
- Reliable and dependable - our office hours are from 7 : 30AM-5PM Mon-Friday. Must arrive at 7 : 30AM and stay til 5PM during busy peak season.
- The pay is commensurate with experience required for the job.
Ordering parts
Customer service
Other Duties may be assigned depending on the season.
Our Ideal candidate :
Interested in this position? Please email your resume to yk@aironetech.com with a cover letter.
Have questions about this position, please call 703.966.0326