What are the responsibilities and job description for the Residential Service Manager for Airforce Heating and Air position at Air Pros LLC?
Airforce Heating and Air is looking for THE BEST Residential Service Manager in the industry to join our Team!
Why Work Here?
Base Salary Compelling Bonus incentives. Earn over 200k
Training/Development/Resources Toward Your Future Success
Full benefit package - Medical, Dental, Vision, Disability
Paid Vacation/Holidays
Company vehicle and gas card
Best Work Culture/Team in the Industry
Company Pressed Uniforms
Minimum Qualifications and Skills Required:
Minimum of 5 years experience as an HVAC Technician - Residential preferred - Team member must be able to solve field problems
Excellent customer service and team member service
Level personality with a drive for success - position has a lot of autonomy and team member must be focused
Strong organizational skills, manage multiple tasks, prioritize and meet deadlines
Ability to adapt to a very fast-paced environment and deadlines
Ability to help recruit and motivate a team
- Knowledge of sales and customer relations
Residential Manager Responisibility for Airforce Air Pros;
- Someone who can be in charge of running the residential operations: Service Techs, sales reps, installations techs, CSR's
- Leadership skills to build relationships and hold accountable residential departments
- Lead regular meetings with different departments
- Working with CSR's to boost client experience on the phone
- Work with technicians on customer service skills, offering products, and producing and setting leads
- Work with sales reps to build value to the clients to produce high ticket sales
- Work with installation technicians to deliver great customer experience
- Lead technical training (doesnt have to be fully technical, but needs to get the resources to solve problems and train up staff)
- Work to resolve customer issues and complaints quickly and effectively
- Understand Key Performance Indicators and be able to coach team to progress towards
- Oversee the entire residential process for the customer experience
