What are the responsibilities and job description for the Call Center Representative CM Heating/Air Pros position at Air Pros?

About the Organization

Description

WE ARE GROWING!

CM Heating / AirPros USA is looking for a Inbound / Outbound CSR to join our team!

APPLY TODAY!

Must be personable and thorough with outstanding phone etiquette skills. Be able to effectively solve customer issues, complaints and inquiries while keeping customer satisfaction at the core of every decision and behavior. Always operate with our Core Values : Integrity, Continuous Improvement, Unity, and Service.

Benefits :

20-25 / hr commissions
Full Benefits after 90 days of employment
Effective Training
Yearly paid holidays
Bi-Weekly Pay

Responsibilities :

Manage large amounts of inbound and outbound calls in a timely manner

Inbound Calls :

Answer questions the customer might have and schedule appointments for a salesperson or technician

Outbound Calls :

Reach out to potential customers to determine their overall interest and eliminate customers who aren't interested in our services; take appropriate next steps

Follow communication 'scripts'

Identify customer needs, clarify information, provide solutions and / or alternatives

Seize opportunities to up-sell products when they arise

Build sustainable relationships and engage customers

Keep records of all conversations in our database

Meet personal and team targets

Skills :

Previous experience in a customer support role

Track record of over-achieving quota

Strong phone and verbal communication skills; active listening

Familiarity with CRM systems and practices

Customer focus and adaptability to different personality types

Ability to multitask, set priorities and manage time effectively

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Position

Call Center Representative

Full-Time / Part-Time

Full-Time

This position is currently accepting applications.

Salary : $20 - $25

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Call Center Representative CM Heating/Air Pros

What are the responsibilities and job description for the Call Center Representative CM Heating/Air Pros position at Air Pros?

What is the career path for a Call Center Representative CM Heating/Air Pros?

Job openings at Air Pros

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