Dispatcher/Customer Service/Supervisor

Job Overview
We are seeking a dedicated and Experienced Customer Service Supervisor/Dispatcher to lead our HVAC customer service team. This role is essential in ensuring that our customers receive exceptional service while managing daily operations. The ideal candidate will possess strong communication skills and a solid understanding of Hvac, fleet management, and Technician scheduling processes.

Responsibilities

• Oversee the daily operations of the customer service department to ensure efficient service delivery.
• Train, mentor, and develop team members to enhance their skills in phone etiquette and customer interaction.
• Utilize transportation management systems and fleet management tools to optimize service efficiency.
• Collaborate with other departments to resolve customer issues and improve overall service quality.
• Monitor performance metrics and implement strategies for continuous improvement in customer satisfaction.
• Manage relationships with third-party logistics (3PL) providers to ensure seamless service delivery.
• Utilize HCP House Call Pro systems for data analysis, job cost break down and reporting purposes.
• Ensure compliance with company policies and industry regulations.

Requirements

• Proven experience in a supervisory role within a customer service environment.
• Strong communication skills, both verbal and written, with an emphasis on effective phone etiquette.
• Familiarity with transportation management systems, fleet management operations is highly desirable.
• Ability to lead a team effectively while fostering a positive work environment.
• Strong problem-solving skills with an analytical mindset to address customer concerns promptly.
• Excellent organizational skills with the ability to manage multiple tasks simultaneously.

Join our team as a Customer Service Supervisor and contribute to delivering outstanding service while leading a dynamic team. Your expertise will play a vital role in enhancing our customer experience!

Job Types: Full-time, Part-time

Pay: $21.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• On call
• Overtime
• Weekends as needed

Language:

• Spanish (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Perris, CA 92571 (Required)

Work Location: In person

Salary : $21 - $28