What are the responsibilities and job description for the Dispatcher Customer Service position at We Care Plumbing, Heating & Air?
We are growing again and are looking for a customer-centric, organized, detailed oriented, and energized bilingual (Spanish) Customer Care Representative to join our fantastic team!
At We Care, we believe that our employees take great care of our customers because we take great care of our employees. That is why we are looking for the best of the best to join our team! A Customer Care Representative at We Care is responsible for fielding incoming calls and inquiries and converting them into booked appointments with our technicians and staff. Successful candidates are empathetic to customers' needs and take pride in building solid relationships with internal and external customers. "We Care to go the extra mile" is our culture, and our priority is to be attentive to every customer, ensuring they are completely satisfied with their care and comfort needs. We are a high-energy team that is growing fast. We set goals, reward team members for hard work, and push each other to be the best we can be.
Benefits:
- Competitive Pay Bonuses
- Vacation & Sick leave
- 6 Paid Holidays
- Medical, Dental, Vision
- Life, Short-Term Disability & More
- 401(k) Retirement plan with match program dollar for dollar
- Growth & Advancement Opportunities
- On-going Training & Development
- Management Support
*We are a Nexstar company and encourage our employees to take advantage of training, continuing education, and coaching to continue to level up their skills successfully and provide our customers with excellent service.*
Essential Job Duties
- Answer and book incoming calls, emails, and other requests projecting a professional and memorable image to the customer.
- Make outbound calls to book and confirm existing and potential customers.
- Adhere to the company plan for customer concerns and work to resolve them efficiently and effectively.
- Follow company-prepared scripts and procedures.
- Update and maintain information in our customer database with accuracy
- Practice first-call resolution when handling calls
Qualifications:
- High school diploma or equivalent in experience
- 2 years' experience using Microsoft office suite and Google Suite
- 2 years' experience in a call center environment
- Service Titian experience is a PLUS
- Experience in the HVAC / Plumbing / Electrical or other trades industry is a PLUS!
