Dispatcher/Customer Service Representative

ABOUT US

At Air Sharks Heating & Air Conditioning, we're not just a company; we're a family of passionate individuals dedicated to providing top-notch heating, cooling services across the Bay Area. Our commitment to excellence extends beyond technical proficiency; it encompasses building lasting relationships with our customers and fostering a supportive work environment for our team. If you're ready to elevate your career with a company that values integrity, teamwork, and quality, then Air Sharks is the place for you!

POSITION SUMMARY

We're on the lookout for talented individuals with a knack for customer service to join our team as Dispatchers.

Based out of our headquarters in San Jose, CA, this role is perfect for someone with at least 2 years of experience, although prior HVAC or plumbing office experience isn't mandatory.

As a Dispatcher at Air Sharks, you'll be the first point of contact for our valued customers, ensuring their needs are met with professionalism and efficiency. With the support of our dynamic team, cutting-edge technology, and customer-centric management, you'll play a vital role in upholding our commitment to exceptional service.

ESSENTIAL FUNCTION

As a vital member of our team, you'll:

• Uphold our core values of Service, Teamwork, Integrity, and Quality in every interaction
• Strive to deliver nothing short of a 5-star customer experience, consistently exceeding expectations
• Provide exceptional customer service via phone, email, social media, and other digital platforms
• Engage with clients in a friendly and professional manner, actively listening to their needs and concerns
• Identify sales opportunities and schedule appointments for our technicians
• Maintain accurate customer records using our CRM system, Service Titan
• Address customer inquiries, provide information, and offer solutions to meet their needs
• Collaborate with management to stay informed about our products, services, and policies
• Process payments for services rendered by our technicians
• Provide constructive feedback to improve our service delivery and customer satisfaction
• Demonstrate positivity, cooperation, and confidentiality in all interactions
• Continuously seek opportunities for process improvements and implement solutions as needed
• Fulfill any additional duties as assigned by your supervisor

SKILLS, ABILITIES AND EXPERIENCE

To excel in this role, you'll need:

• A minimum of two (2 ) years of high-volume HVAC and/or plumbing call center experience (preferred but not required)
• Strong interpersonal skills and the ability to work well in a team environment
• Excellent written and verbal communication skills
• Exceptional attention to detail and organizational abilities
• Proficiency in Microsoft Office
• Typing speed of at least 40 words per minute
• Willingness to work flexible hours and adapt to a fast-paced environment
• Familiarity with Service Titan software is a plus
• Ability to pass a background check and drug screening
• Authorization to work in the United States

PHYSICAL REQUIREMENTS OF A DISPATCHER

• Ability to sit and use a computer and phone for extended periods
• Occasional lifting of up to 20 lbs. may be required
• While we appreciate all applications, only candidates selected for an interview will be contacted.

Job Type: Full-time

Pay: $25.00 - $32.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $25 - $32