What are the responsibilities and job description for the ATG IS TECH ANALYST position at Air Transport Services Group Inc?
Essential Duties and Responsibilities
- Supporting IT equipment in large corporate environment
- Desktop/laptop tech support (Mac and PC)
- Support Windows 10/11 operating systems
- Support mobile devices, printers, scanners, wireless, VPN, etc.
- IMAC Support - IT equipment Install/Move/Add/Change
- Maintain repairs, spare parts, and components
- Research and troubleshoot problems
- Maintain system configurations and documentation
- Track and resolve customer incidents and requests through the ticketing tool
- Troubleshoot and resolve hardware and software issues for Windows devices
- Backup, restoration, and migration of user data
- Smart Hands support with networking, server, and telecommunications technologies
- Printer and peripheral device support
- Inventory management of IT assets including asset auditing
- Ability to research and follow appropriate KB articles
- Ability to work on-call and other after-hours support as needed
- May provide executive user support
- Various other tasks associated with deskside services
- May need to be available to provide support at other end user locations as needed
- Other duties as assigned
Skills and Abilities
- Customer focused
- Personal accountability for results
- Detail oriented
- Strong analytical and troubleshooting skills
- Minimum of 2 years’ technical experience in providing Deskside or helpdesk Support
- PC hardware repair (Dell/HP), Windows system support, OS X Support
- Software installation/troubleshooting
- Performing Tech Refresh
- Mobile device support (iOS/iPhone/iPads/Android) – excluding warranty hardware repair
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
