What are the responsibilities and job description for the ATG IS TECH ANALYST position at ATSG?
Essential Duties and Responsibilities
· Supporting IT equipment in large corporate environment
· Desktop/laptop tech support (Mac and PC)
· Support Windows 10/11 operating systems
· Support mobile devices, printers, scanners, wireless, VPN, etc.
· IMAC Support - IT equipment Install/Move/Add/Change
· Maintain repairs, spare parts, and components
· Research and troubleshoot problems
· Maintain system configurations and documentation
· Track and resolve customer incidents and requests through the ticketing tool
· Troubleshoot and resolve hardware and software issues for Windows devices
· Backup, restoration, and migration of user data
· Smart Hands support with networking, server, and telecommunications technologies
· Printer and peripheral device support
· Inventory management of IT assets including asset auditing
· Ability to research and follow appropriate KB articles
· Ability to work on-call and other after-hours support as needed
· May provide executive user support
· Various other tasks associated with deskside services
· May need to be available to provide support at other end user locations as needed
· Other duties as assigned
Skills and Abilities
· Customer focused
· Personal accountability for results
· Detail oriented
· Strong analytical and troubleshooting skills
· Minimum of 2 years’ technical experience in providing Deskside or helpdesk Support
· PC hardware repair (Dell/HP), Windows system support, OS X Support
· Software installation/troubleshooting
· Performing Tech Refresh
· Mobile device support (iOS/iPhone/iPads/Android) – excluding warranty hardware repair
