Head of A220 Maintenance

SATAIR (Airbus) is looking for a Heavy Maintenance Manager to lead our A220 maintenance activities, based in Peachtree City, Georgia.

Meet the Team:

You will get an exciting job in an innovative, growing, global company with a world-class service ambition. Our culture is non-bureaucratic, with a hands-on professional approach and customer-centric mindset. What we do is so much more than distribution, support and service; we deliver excellence when it’s needed and where it’s needed, so people all over the world can connect.

Your Working Environment:

Just outside of Atlanta is one of ten of Satair’s global locations. Established in 1986, this site hosts Commercial, Human Resource, Customer Order Fulfillment (COF), Finance, Product Management, Supply Management Vendor Parts, and Planning team functions.

How We Care for You:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000 e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Your Challenges:

• Ensure successful collaboration towards the A220 multifunctional team towards completing maintenance events on time.
• Manage the department’s staffing needs in connection with staff holidays, flex time and working hours
• Ensure work procedures and policies are adhered, review operational workload and daily task allocation and shift scheduling
• Create a safe and trustful environment with focus on a speak up culture and constructive feedback.
• Participate in external top/key customer meetings/escalations
• Directly contribute to the increase in customer satisfaction and enhance internal and external communication related to customer material order performance
• Regularly one-on-one meetings with all staff
• Make decisions to ensure on-time material delivery to meet customer expectations
• Administer and manage onboarding of new employees and upskilling of existing employees based on processes in Symbio
• Conduct employee development talks and plans.
• Spot talents and guide them towards the desired career path
• Implement and maintain LEAN in department
• Keep own employees informed about Satair business and objectives
• Have regular departmental meetings with documented notes
• Prioritize own tasks and the tasks of the department
• Implement collaborative efforts between ASO departments, Commercial & other relevant stakeholders where necessary
• Optimize Satair business procedures through Satair’s IT systems
• Measure, develop process/efficiency improvements and track operational performance based on KPI analysis
• Set clear objectives, targets and success criteria for own area in accordance with management and ensure compliance, this includes annual reviews and qualification assessment, skills development; on-board and train newcomers
• Establish and ensure reporting of agreed KPIs both internally and externally
• Participate in and prepare employees for Audits
• Manage and coordinate participation in system testing and relevant projects
• Ensure implementation, update and adherence regarding SOPs
• Manage customer allocations based on workflow analysis and customer segmentation
• Ensure On time delivery (Sales Order Handling OTD) performance
• Ensure continuous improvement of customer satisfaction (CSIP)
• Ensure Open Order Book Health
• Ensure First Qualified Response Time
• Ensure Ticket Resolution Time
• Ensure Overdue Deliveries Performance Levels
• Ensure Quality of Responses (customer feedback)
• Achievement of individual goals and objectives
• Claim Handling
• Ongoing work to achieve other department and company KPI’s

Your Boarding Pass:

Education required:

• Bachelor’s degree in Business Administration, Supply Chain, Logistics or Production or a combination of education and experience

Experience required:

• 6-9 years experience in Customer Service
• 5 years of Management experience is an advantage
• Customer service experience within a similar sized organization

Preferred:

• 5 years experience working in the aviation industry
• Shipping and/or aviation knowledge is an advantage

Travel Required:

20% domestic; 5% international

Physical Requirements:

• Onsite or remote: Office location 3 out of 5 days per week
• Vision: Ability to see and read computer screens and other electronic equipment with screens, able to read documents, reports.
• Hearing: Daily able to hear to participate in conversations in person and via teleconference or phone.
• Speaking: Daily able to speak in conversations and meetings, deliver information and participate in communications.
• Equipment Operation: daily use of personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors.
• Carrying: Daily able to carry documents, tools, drawings, electronic equipment up to 10lbs.
• Sitting: Daily able to sit for long periods of time in meetings, working on a computer.
• Standing: Daily able to stand for discussions in offices or on a production floor.
• Travel: 10% of time able to travel independently and at short notice.
• Walking : Daily able to walk through office and production areas including uneven surfaces.
• Personal Protective Equipment required: If visiting a factory - Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site

Citizenship: Authorized to work in the US

This position offers the following benefits: Medical insurance, Dental insurance, Vision insurance, Prescription insurance, Employee Assistance Program, Flexible Spending Accounts, Health Savings Accounts, Basic & Voluntary Life and Accidental Death & Dismemberment insurance, Short and Long-term Disability insurance, 401(k), Paid time off including paid holidays, Tuition Assistance, Bonus(es) subject to performance criteria. These are our current benefit offerings for the current plan year and are subject to change without notice..

Take your career to a new level and apply online now!

A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.