What are the responsibilities and job description for the HVAC Service Technician position at Aire Serv of NOVA - McLean?

If you're an experienced HVAC Service Technician and one of your favorite parts of the job is seeing a satisfied customer, we have an immediate opening for an HVAC Technician at Aire Serv of NOVA - McLean.

This is a customer-facing, residential service role where you'll meet the customer in their home, complete the necessary repairs or maintenance, and talk with them about recommended solutions. You will succeed here by providing a world-class experience and caring about the customer's needs.

This role is at a newly established Aire Serv franchise committed to providing top-notch HVAC services to residential clients in Northern Virginia. We're looking for someone who can live up to our high standards of service and professionalism. As our first technical hire, you'll play a crucial role in helping us build a reputation for excellence in the region, have the opportunity to grow with our company and take on leadership roles as we expand.

Why You'll Want to Join Our Team

Here are just a few of the benefits you'll receive when joining us at Aire Serv as an HVAC Service Technician :

Paid training at our company facility, manufacturer's facilities, and corporate office – we cover travel, meals, lodging & all training fees.
Branded company van
iPad loaded with all the apps and forms you'll need
Uniforms provided
Paid time off the first year with increases each year, plus paid holidays
Year-round employment
Additional earning potential with spiffs, commission, and bonuses for performance
Career path based on your goals, aspirations, and abilities

Your Responsibilities as an HVAC Service Technician

As an HVAC Service Technician, you are vital in taking care of our clients by providing them with the highest-quality service and maintenance of their home's HVAC systems.

Deliver World-Class Service – Deliver an exceptional experience for our customers.

Troubleshoot and Provide System Maintenance – Consult with clients regarding their heating and air conditioning needs, understand their concerns, and diagnose and fix the issue correctly.

Advise on System Upgrades, Improvements, and Service Plans – Offer your expert recommendation for the best solution to address customers' needs related to their home comfort and air quality.

What We Want from You

Culture alignment

Professionalism

Bought into the vision

Meets our expectations

To Succeed in this Role

We employ a front-line service system that, when followed, will consistently generate 5-star reviews.

The office team has your back and will ensure you have sufficient time with each customer to do a thorough and complete job.

You are willing to take on the hot attics and crawl spaces to get the job done. And you are willing to take the time to explain things to the customer in a way they will understand.

You are committed to continued training, taking advantage of company-provided opportunities, and investing time into your personal and professional development.

How We'll Measure Performance

Here are some ways we'll measure your performance in the role.

Punctuality, Reliability, and Availability – These things impact our customers and the rest of the team.

Quality of Work – The work must be done correctly the first time.

Efficiency – Doing the job well and promptly are critical to success in this role.

Customer Satisfaction – You will be responsible for delivering an exceptional customer experience and ensuring high customer satisfaction.

Key Service Metrics – We use a scorecard system so that you have clear goals that you are confident you can achieve and will know exactly how you are performing.

How to Know If This is the Job for You

You are team-oriented. When you join Aire Serv as an HVAC technician, you will be part of our local team and a larger community of like-minded service technicians.

You love a smooth process . Our HVAC techs follow our Aire Serv process, ensuring a consistent and exceptional experience for our clients while growing their own income and career.

You empathize with the customer . You understand what a customer is going through and show that you care by listening to their concerns. You walk them through their options in a way that the customer understands. You are there to help today and in the future.

Job Requirements

These are the minimum requirements to be considered for this position.

5 years experience in residential HVAC

Valid HVAC technician certification and relevant licenses as required by state regulations

Valid driver's license and clean driving record

Excellent communication skills with customers and office team

Professional appearance and personality

Experience in HVAC system installation would be a plus

Ability to lift 60 lbs.

Benefits & Pay

The pay range for this position depends on your experience and knowledge as an HVAC service technician.

If you meet the requirements for the position and are ready to start a new challenge and grow personally and professionally, apply today.

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What are the responsibilities and job description for the HVAC Service Technician position at Aire Serv of NOVA - McLean?

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