Plumbing Service Technician

If you’re an experienced Service Plumber and one of your favorite parts is seeing a satisfied customer, we have an immediate opening for an Plumber.

This is a customer-facing residential service role in which you’ll meet customers in their homes, complete the necessary repairs or maintenance, and discuss recommended solutions with them. You will succeed by providing a world-class experience and caring about the customers' needs.

At Aire Serv & Mr Rooter, we’re known for our excellent customer service, professional image, and Done Right Promise. We’re looking for someone who can live up to our high standards of service and professionalism. If that’s you, apply today, and someone from our team will respond within 24 hours.

Why You’ll Want to Join Our Team

Here are just a few of the benefits you’ll receive when joining us at Aire Serv as a Plumbing Technician: · Paid training at our company facility, manufacturer’s facilities, and corporate office – we cover travel, meals, lodging & all training

• Branded company van
• Fuel card
• iPad loaded with all the apps and forms you’ll need
• Tool account
• Uniforms provided with laundry service
• Work boots allowance
• Paid time off the first year with increases each year, plus paid holidays
• Year-round employment
• Additional earning potential with spiffs, commission, and bonuses for performance
• Career path based on your goals and aspirations

Your Responsibilities as an Plumbing Service Technician

As a Plumbing Technician, you are vital in taking care of our clients by providing them with the highest-quality service and maintenance of their home’s plumbing systems.

• 
  Deliver World-Class Service – Deliver an amazing experience for our customers.
• Troubleshoot and Provide System Maintenance – Consult with clients regarding their heating and air conditioning systems, understand their concerns, and diagnose and fix the issue correctly.
• Advise on System Upgrades, Improvements, and Service Plans – Help customers uncover additional opportunities and needs related to their health and wellbeing while offering your expert recommendation for the best solution.

What We Want from You

• Culture alignment
• Rockstars only
• Bought into the vision

Meets our expectations, which are…

Reliability and Dependability: We need team members who show up on time, follow through on their responsibilities, and can be counted on consistently.

Strong Customer Service Skills: It’s important that everyone on the team can communicate clearly and honestly with clients, listen to their concerns, and provide a positive experience.

Team-Oriented Attitude: We often work together to get the job done, so being able to collaborate and support one another is key.

Adaptability and Flexibility: Every day can bring new challenges, so we value team members who can adjust quickly and handle changing priorities with a good attitude.

To Succeed in this Role

We employ a front-line service system that, when followed, will consistently generate 5-star reviews.

The office team has your back and will ensure you have sufficient time with each customer to do a thorough and complete job.

You are willing to take on the hot attics and crawl spaces to get the job done. And you are willing to take the time to explain things to the customer in a way they will understand.

You are committed to continued training, taking advantage of company-provided opportunities, and investing time into your personal and professional development.

How We’ll Measure Performance

Here are some ways we’ll measure your performance in the role.

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  Punctuality, Reliability, and Availability – These things impact our customers and the rest of the team.
• Quality of Work – The work must be done correctly the first time.
• Efficiency – Doing the job well and promptly are critical to success in this role.
• Customer Satisfaction – You will be responsible for delivering an amazing customer experience and ensuring high customer satisfaction.
• Key Service Metrics – We use a scorecard system so that you have clear goals that you are confident you can achieve and will know exactly how you are performing.

How to Know If This is the Job for You

• You are team-oriented. When you join Aire Serv & Mr Rooter as a plumbing technician, you will be part of our local team and a larger community of like-minded service technicians.
• You love a smooth process. Our techs follow our Mr Rooter process, ensuring a consistent and amazing experience for our clients while growing their income and career.
• You empathize with the customer, understand what they are going through, and show that you care by listening to their concerns. You walk them through their options in a way that they understand. You are there to help today and in the future.

Job Requirements

These are the minimum requirements to be considered for this position.

• Experience in residential Plumbing
• Valid driver's license and clean driving record
• Ability to lift 60 lbs.
• Excellent communication skills with customers and office team
• Professional appearance and personality

Benefits & Pay

The pay range for this position is $55,000 - 95,000 per year and depends on your experience, ability to interact with our clients, and knowledge as a plumbing service technician.

• Competitive Salary & Performance Bonuses
• Company Retreats & Team-Building Events
• Company Vehicle
• 401(k) matching
• Paid time off
• Health Care Bonus
• Life insurance
• Vision insurance
• Dental insurance available
• Tuition Reimbursement & Learning Stipends
• Tool purchasing plan

We’re looking to hire only the best. So if that’s you, apply today. If you meet the requirements for the position, our system will schedule you for an interview immediately