What are the responsibilities and job description for the Account Coordinator position at Airetel Staffing, Inc.?
One of Airetel Staffing's valued clients is looking for ccount Coordinator located in Addison, TX.
Description of Responsibilities :
The Account Manager / Coordinator work on the team with their counterpart and is responsible for the oversight and ongoing management of assigned client accounts in the 5-100 employee market. This position coordinates with the producer and account manager to facilitate the enrollment of new or renewing employee benefits, case submission, underwriting, and ensuring the highest level of service is met. In addition, you will maintain the ongoing client relationship and work with key managers to proactively identify trends in service issues and develop corrective action plans that will positively improve the client's ability to manage their benefit plans. This position must be highly knowledgeable about group benefits and level funded groups and be able to provide problem resolution around complex client issues independently and reliably for client groups. As such, the person requires strong skills in relationship building, communication, and managing timelines that ensures persistency of business and growth for the firm. This position works in conjunction with the Agent and an Account Manager / Coordinator teammate. The position is a visible representative and must act in a highly professional manner and demonstrate commitment to the mission and values of the company.
K e y Duties and Accountabilities :
- Coordinate and facilitate the implementation for new and renewing small group clients
- Communicate with clients regarding the enrollment process
- Process employee enrollment additions and employee terminations with a sense of urgency
- Create Employer Applications and Employee Handbooks based on client needs and plans selected
- Ability to learn and handle multiple electronic enrollment online platforms for employee enrollments and open enrollment
- Ability to learn and operate many carrier online platforms for enrollments, case submissions, ID cards, etc.
- Coordinate and schedule enrollment meetings and ensure all client needs are met
- Coordinate with Producers on account status
- Assist clients with claims handling and provide Welcome Letters and ID cards
- Communicate with producer about potential or existing problems as needed
- Foster strong and lasting relationships with client key contacts that ensure persistency of accounts.
- Educate clients on benefits on how to avoid issues, be able to understand the meaning behind what the client is asking, and help resolve client issues as they arise.
- Ensure high levels of service delivery to client accounts including, but not limited to :
Assist Producers as needed to respond to any service needs of clients following enrollment.
every effort to exceed the customer's expectations for service.
Additional Responsibilities :
Qualifications :
Airetel Staffing, Inc. is nationally recognized as Best of Staffing - Diamond Award Winner. For more details or to view other opportunities, visit us at www.airetel.com or call 214-353-0561.
