LOGISTICS LAST MILE DELIVERY (LMD) MANAGER

LOGISTICS LAST MILE DELIVERY (LMD) MANAGER

Location: Hayward, CA
Company: Airport Home Appliance – California’s Largest Major Home Appliance Dealer

Are you a logistics professional with a passion for leadership, efficiency, and dedication for delivering exceptional products and service to our customers? Do you thrive in a fast-paced environment where every day brings a new challenge? If so, Airport Home Appliance is looking for someone like you! We’re seeking a motivated and experienced Last Mile Delivery (LMD) Manager to lead our delivery operations and 3PL teams at our Hayward Product Distribution Center. This is your chance to play a key role in shaping the customer experience while working with one of California’s most respected appliance retailers.

JOB SUMMARY

The Last Mile Delivery (LMD) Manager is responsible for managing the final stage of our delivery process. This includes supervising third-party logistics (3PL) teams to ensure the timely, safe, and accurate delivery of products, while maintaining high levels of customer satisfaction and operational efficiency. This is a critical role in ensuring the efficient and timely delivery of our products, and we’re looking for a skilled, driven, and customer-focused individual to lead our 3PL delivery operations. The ideal candidate will bring strong leadership, logistics experience, and a commitment to continuous improvement.

KEY RESPONSIBILTIES:

1. Lead 3PL Teams: Manage and support third-party delivery teams to ensure timely and accurate deliveries.

2. Delivery Management: Oversee daily delivery schedules and make real-time adjustments as needed.

3. Route Audits & Feedback: Conduct regular audits and provide actionable feedback to drivers to improve safety and customer experience.

4. Labor & Workforce Planning:Analyze market trends and workforce needs to attract and retain top delivery talent.

5. Foster Team Collaboration: Encourage strong communication and teamwork across all departments involved in delivery operations.

6. Ensure Compliance & Safety: Enforce safety policies and ensure adherence to DOT regulations and company guidelines.

7. Driver Development:Provide onboarding and continuous training for delivery personnel.

8. Customer Support: Act as the primary contact for resolving delivery-related issues and ensuring customer satisfaction.

9. Performance Metrics:Analyze KPIs to assess efficiency and implement process improvements.

10. Budget Oversight: Manage departmental budget and look for opportunities to reduce costs and increase profitability.

QUALIFICATIONS

Education:

· High school diploma or equivalent (Bachelor’s in Business, Logistics, or related field preferred).

Experience:

· 5 years of experience in logistics, delivery management, or transportation operations.

· Proven experience managing third-party logistics (3PL) or final-mile delivery teams.

· Valid driver’s license with a clean driving record.

· Preferred: Experience in the home appliance or retail delivery industry, proficiency with delivery management software and handheld routing devices.

SKILLS & COMPETENCIES

· Strong leadership and team-building skills with the ability to motivate and mentor diverse teams.

· Exceptional problem-solving abilities and the capacity to make decisions quickly and effectively.

· Ability to manage multiple priorities in a fast-paced and dynamic environment.

· Excellent verbal and written communication skills to interact professionally with customers, team members and leadership team.

· High attention to detail and analytical thinking for interpreting logistics data and KPIs.

· Strong organizational skills and a proactive mindset for process improvement.

· Customer-focused with a dedication to service excellence and satisfaction.

Work environment & Physical requirements

· Occasional lifting of materials up to 25 pounds for product demonstrations, marketing materials, or promotional events.

· Office-based with occasional travel to retail locations, trade shows, or vendor meetings.

· Flexible schedule, including weekends, holidays, and evenings.

· Fast-paced, customer-facing environment with high interaction levels.

WHY JOIN US?

We offer a competitive salary between $ 90,000 - $ 110,000 per year, based on experience, along with a bonus up to $ 6,000 after 90 days – and the chance to make a meaningful impact in a growing company. Benefits include

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• 401l(K)

HOW TO APPLY:

Interested candidates are invited to apply by sending their resume and cover letter. In your cover letter, please highlight your relevant experience and why you believe you would be a great fit for this role.

Equal Employment Opportunity
Airport Home Appliance is an Equal Opportunity Employer and does not discriminate based on race, gender, religion, or any other protected category.

Job Type: Full-time

Pay: $90,000.00 - $110,000.00 per year

Schedule:

• 8 hour shift

Work Location: In person

Salary : $90,000 - $110,000