RETAIL OPERATIONS MANAGER - EAST BAY

Job description

About Us

Airport Home Appliance is a retailer of both premium and standard appliances, focused on rewarding experiences and delivering exceptional customer service.

Our work environment includes:

• Casual work attire
• Modern office setting

The Retail Operations Manager (ROM) reports directly to the Store Manager and is responsible for overseeing the efficient operation of the store. The ROM leads and supports sales associates to boost sales, streamline retail operations, and enhance the customer experience. Additionally, the ROM plays an active role in hiring and training team members to ensure the achievement of key performance indicators (KPIs).

Key Roles and Responsibilities:
Leadership

• Model company values in all actions, communication, and decision-making
• Participate and provide input during the hiring processes for Retail Operations Leads and Associates
• Work with t Store Manager to support the training and development of the team

Operations

• Assume all responsibility and accountability for the day-to-day retail operations by effectively managing Leads and Associates
• Work with direct reports to execute visual and merchandising standards for retail operations
• Work with direct reports to execute all pricing, signage, and displays are accurate
• Oversee the execution of merchandising direction, customer campaigns, and sales promotions are executed
• Regularly communicate with Store Manager to discuss strengths, opportunities, and trends in business

Key Performance Indicators (KPIs)

• Work with the Store Manager to maintain employee retention and engagement levels on at or above industry average
• Achieve the retail financial performance goals, such as sales comp, units per transaction and overall customer satisfaction score

Compliance

• Ensure the retail team operates in accordance with company policies and procedures

Customer Experience

• Consistently create a positive customer experience through the utilization of the sales and customer service programs
• Escalate more complex customer service issues to the Store Manager

Skills Required:

• Financial and Business Acumen: Evaluate financial and business indicators and translate data into actionable information to drive results
• Service Focus: Place great emphasis on creating customer loyalty by ensuring the highest value of service is always provided and by delivering on commitments to the customer
• Communication: Provide the information required by others in a concise, direct, and unambiguous way. Strive to ensure that the receiver clearly understands the specifics of the message and are able to listen to, receive, and understand messages conveyed by others
• Process Management: Take a systematic approach in contributing to making the company’s workflow more effective, efficient, and capable of adapting to an ever-changing environment
• Drive Results: Motivate individuals to achieve and exceed goals by establishing accountabilities, clarifying performance expectations, agreeing to high standards and measure, monitor and review performance, and provide timely and relevant feedback
• Team Building: Enable and encourage group members to work together to complete tasks and accomplish goals that individual members could not accomplish alone
• Problem Solving & Decision Quality: Able to use rigorous logic and methods to solve problems with effective solutions

Education & Experience:

• 3-5 years of experience in retail management
• 3 years in customer service (preferred)

Job Type: Full-time

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Overtime
• Weekend availability

Work Location: in person, Multiple Locations

Pay: $ 62,400 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Hayward, CA 94541: Relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Pay: $62,400.00 - $63,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person

Salary : $62,400 - $63,000