What are the responsibilities and job description for the Front Desk Representative position at Airport Plaza Spine & Wellness?
Job Description
Job Description
Benefits :Newer office looking for an experienced Front Desk Representative for a multi-disciplinary office (PT, Chiropractic, Medical, Acupuncture) that has administrative skills and capability to complete front desk responsibilities to go along with immaculate people skills with a warm / friendly / inviting personality. The ideal candidate must be able to think critically and creatively as well as be able to multi-task and problem solve. An ideal person would also be able to work independently and as part of a team, work efficiently and also have strong organizational skills.
Requirements
Ability to communicate, schedule and coordinate with the patients, providers, ancillary staff, attorneys, imaging facilities, ambulatory surgery centers, insurance payers and suppliers
Be compliant with HIPAA, state and federal laws as well as maintain confidentiality of financial and other personal data
Strong customer service, multi-tasking, problem solving and critical thinking skills
Be knowledgeable in all services the clinic offers and be able to discuss the doctor's treatment orders / care plan to the patient making sure they understand the why behind the care plan and fine details
Review the practices policies and procedures to make recommendations for continued compliance / current regulations and interpret policies / procedures to employees, patients, family members, government agencies, etc.
Manage clinic operations to ensure compliance, efficiency and patient satisfaction
Interaction with the patients on a daily basis and be their point person for anything have to do with the treatment
Addresses issues raised by physicians, employees, and patients and seek out appropriate leaders or partners to problem solve and process improvement
Identify a strategy for the growth and execution of daily / weekly / monthly goals.
Proficient in EHR, Microsoft word / excel and other basic computer systems
Proficient in communicating via face to face, email, telephone and zoom
Some experience in Insurance verification and billing for multiple specialties incl. Chiropractic, Acupuncture, Physical Therapy, Primary Care, Neurology and / or Orthopedics
Salary : Competitive Base Pay with Performance Based Incentives on Overall Clinic Production
