Office Manager/Front Desk Rep

   
New office looking for an experienced Healthcare Office Manager that has administrative skills and capability to complete front desk responsibilities to go along with immaculate people skills with a warm/friendly/inviting  personality. The ideal candidate must be able to think critically and creatively as well as be able to multi-task and problem solve. An ideal person would also be able to work independently and as part of a team, work efficiently and also have strong organizational skills.

Requirements

· Ability to communicate, schedule and coordinate with the patients, providers, ancillary staff, attorneys, imaging facilities, ambulatory surgery centers, insurance payers and suppliers

· Be compliant with HIPAA, state and federal laws as well as maintain confidentiality of financial and other personal data   

· Strong customer service, multi-tasking, problem solving and critical thinking skills

· Be knowledgeable in all services the clinic offers and be able to discuss the doctor's treatment orders/care plan to the patient making sure they understand the “why” behind the care plan and fine details

· Review the practice’s policies and procedures to make recommendations for continued compliance/current regulations and interpret policies/procedures to employees, patients, family members, government agencies, etc.

· Manage clinic operations to ensure compliance, efficiency and patient satisfaction 

· Interaction with the patients on a daily basis and be their “point” person for anything have to do with the treatment

· Addresses issues raised by physicians, employees, and patients and seek out appropriate leaders or partners to problem solve and process improvement

·  Identify a strategy for the growth and execution of daily/weekly/monthly goals.

·  Proficient in EHR, Microsoft word/excel and other basic computer systems 

·  Proficient in communicating via face to face, email, telephone and zoom  

·  Some experience in Insurance verification and billing for multiple specialties incl. Chiropractic, Acupuncture, Physical Therapy, Primary Care, Neurology and/or Orthopedics

Salary:  Competitive Base Pay with Performance Based Incentives on Overall  Clinic Production