What are the responsibilities and job description for the Tier 1 Service Desk Tech position at AirPro Diagnostics/Nationwide Parts?
AirPro Diagnostics is the leading provider of Diagnostic Scanning for Collision Centers throughout the U.S. and Canada.
Due to our organic growth, our I.T. Team is growing again!
We are seeking a Tier 1 level candidate who is a self-motivated team player to join our I.T. team. This person will provide I.T. solutions for our team members and customers. The ideal candidate must have the ability to work flex hours on an 8-hour shift in our office Monday - Friday somewhere between the hours of 7:00am and 7:00 pm with occasional overtime as needed. This is a great opportunity to grow your career within a fast-growing company with unlimited market potential.
Necessary skills include basic computer knowledge, the willingness to learn and a positive attitude.
Essential Functions:
- Inbound call support using remote access tools such as ConnectWise Control or TeamViewer.
- Desktop computer support to include desktop setup, moves, software installation and troubleshooting.
- VoIP phone setup, provisioning, deployment, and troubleshooting.
- Tablet software maintenance, updating and troubleshooting.
- Tablet imaging.
- Limited Office 365 user management to include new hire onboarding, email group management and signature creation, password changes, and limited license assignment.
- Evaluate returned scan tools for suitability to redeployment.
- Collaborates with the manufacturing department for tool building and deployment.
- Escalates issues requiring advanced troubleshooting to System Administrators.
- Performs other duties as assigned.
Experience preferred:
- 2 years in a call-center or telephone customer service environment.
- Degree in Computer Science, I.T. or similar preferred.
- Basic computer building
- Proper Phone Etiquette
- Microsoft Office Applications
- Active Directory experience required
- Office Equipment Support
- Microsoft Windows Desktop Support
Benefits Include:
- Medical
- Dental
- Vision
- Company Paid Life Insurance
- Pet Insurance
- Supplemental Insurance
- PTO
- Paid Holidays
- 401k
Check us out: www.airprodiagnostics.com
AirPro Diagnostics is Proud to be an Equal Employment Opportunity Employer.
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