Operations Lead

If you’re looking to grow in the world of logistics and you have a passion for it, we just may have the perfect role for you! We are seeking a talented and driven Operations Lead to join our organization. The ideal candidate will be a dynamic professional with a flawless attention to detail, excellent communication skills along with the ability to provide world-class service to our exclusive clientele. The ideal candidate must understand the importance of exceptional customer service and must have a track-record exuding such understanding. This role will support oversight of all site operations and communications, while providing risk assessment & risk mitigation strategy associated with physical product handling, loading and unloading, installing and storing of high-end furniture, fine art, antiques, antiquities, sculptures is a requirement.

Job Responsibilities

• Assigns tasks assigned area of responsibility by communicating goals and managing staffing and scheduling, assigning duties and coordinating workloads in order to achieve facility goals.
• Monitors staff productivity and communicating opportunity for productivity enhancements.
• Identifies associate, customer, and supplier concerns by listening and consulting with others when needed to determine corrective action to take or make recommendations in order to resolve concerns.
• Assist in managing site and departmental budget.
• Maintains quality and safety standards in assigned area of responsibility by ensuring associates are trained on logistics and company policies, standards, and procedures; monitoring associate compliance with logistics and company policies, standards, and procedures; distributing and maintaining procedures and supporting documentation. Supports management with investigating employee injuries and vehicle accidents.
• Supervises and develops associates and leaders in assigned area of responsibility by assigning duties and coordinating workloads, monitoring performance and providing feedback; identifying training and development needs; and participating in the hiring, promotion, coaching, teaching, and evaluation of associates and leaders. Disciplines subordinate staff with the direction of Human Resources.
• Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
• Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
• Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
• Partner with Operations Managers, Dispatchers, and HR to coordinate, facilitate, and measure training related activities.
  
  

Qualifications

• Must be very flexible with shift start times as well as days worked, including weekends and holidays.
• Ability to train, coach, and mentor external operations associates and warehouse associates.
• Strong organization and prioritizing skills.
• Ability to simultaneously perform multiple tasks.
• The ability to make decisions, problem solve, prioritize assignments and direct the workforce in an ever-changing, warehouse environment.
• Intermediate PC skills with knowledge of Excel, Word, Outlook and PowerPoint.
  
  

Physical Requirements

• Ability to walk and stand for extended periods of time.
• Ability to lift up to 50 lbs.
  
  

EDUCATION And/or EXPERIENCE

• Warehousing, Logistics, Supply Chain or Third Party experience preferred.
• BS/BA Degree or Associates Degree with Equivalent Experience is a plus but not required.
• Excellent interpersonal communication, leadership, and customer service skills.
• Proven experience in providing high levels of customer service to internal and external customers.
• College degree is a plus.
• Salary commensurate with education, experience and skills.
  
  

We are an Equal Opportunity Employer in that our policy, in accordance with Federal and State laws, prohibits employment discrimination solely on the basis of a person’s race, color, creed, sexual orientation, gender, marital status or disability except where a reasonable, bona fide occupational qualification exists.

Job Type: Full-time.

Benefits

• Direct Deposit.
• Medical, Dental and Vision Coverage.
• Long Term Disability.