What are the responsibilities and job description for the PM/BA position at AIT Global inc.?
Job Title: PM/BA
Location: Secaucus, NJ
Location: Secaucus, NJ
Production Support:
- Receiving service calls, analyze issues and requirements, confirm service classification, service type, urgency and business priority, and provide workaround if it is available.
- Participate in the bridge call for a major incident, and support to classify the impacted applications businesses and confirm the proposed mitigation / recovery plan is acceptable from the business perspectives.
- Create User Guides and FAQ and provide User Training (upon the request) to enlighten the business users how to use client business applications correctly.
Requirement Elicitation and Analysis:
- Collect business requirements from business stakeholders using appropriate elicitation techniques.
- Analyze business requirements, confirm its completeness and consistence, and identify cross-functional, regional, and organizational impact and interdependencies.
- Liaise between technical teams and the business users
Requirement Specification, Documentation and Communication:
- Identify requirement development processes, create and manage the plan (tasks, stakeholders, schedule).
- Define and maintain business requirements (including use cases) and functional/non-functional specifications.
- Document requirements and specifications in enough detail to deliver complete, consistent, easily understandable information to both business and technical teams.
- Communicate requirements and specifications and ensure all (business & technical) stakeholders have a common understanding of requirements and how they will be implemented and obtain sign-off.
Development & Quality Assurance Support:
- Create and execute QA test cases
- Review and sign-off QA test plan and test cases, and ensure it provide sufficient test coverage.
- Answer questions from developers about requirements.
Major Deliverables:
- Business Requirement Documents
- Functional Specification Documents
- User Guide, FAQ, Global rules for system workaround/constrains
SPECIAL SKILLS:
- Shipping domain business and applications knowledge, a significant plus
- Problem-solving skills
- Business process analysis skills
- Business and technical writing skills
- Communication, presentation, business requirements facilitation skills
- Basic understanding of project planning, SDLC processes, Agile methodology.
- BA in Information Technology, Business Administration or related field
- 5 years of relevant experience
