What are the responsibilities and job description for the Help Desk Supervisor / Senior Trainer position at AITHERAS, LLC?

Job Description

Position : Help Desk Supervisor / Senior Trainer

Location : 950 Pennsylvania Avenue NW

Washington, DC 20530

Type : Full-time, Temp to Perm after 6 months

Company : AITHERAS LLC , working at the Office of the Pardon Attorney, Department of Justice

Start Date : Upon completion of Security Clearance, through May 31, 2024, with potential for extension

Schedule : 40 hours / week, Monday-Friday, 7 : 00 AM – 6 : 00 PM window

Responsibilities :

Provide on-site technical support and updates to a public-facing website.
Quickly learn and manage new data management systems.
Create, modify, and execute various reports (daily, weekly, monthly, quarterly).
Offer technical assistance to both new and current users of internal database systems.
Conduct testing and updates following database upgrades or fixes.
Support office staff with technical issues, including routine maintenance and troubleshooting of technical equipment.
Uphold cybersecurity, data protection, and privacy principles.

Basic Qualifications :

Excellent communication skills.

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Experience with Drupal, TEAMS, SharePoint (administrative role preferred).

2 years of direct end-user support experience.

1 year of computer applications teaching / training experience.

Familiarity with network, telecommunications, and operating systems of supported applications.

Expertise in government word processing, spreadsheet, and email systems.

Ability to work under pressure and deliver high-quality work.

U.S. Citizenship and ability to obtain Public Trust clearance.

Preferred Qualifications :

Government or litigation support environment experience.

Undergraduate degree.

Supervisory experience.

Familiarity with DOJ office automation environments and government IT.

Experience with payroll and financial management systems.

Automated litigation support experience.

Current or active clearance.

Application Requirements :

Resume including professional references as per specified format.

This role offers a dynamic working environment, emphasizing career development and growth while supporting the mission of the Department of Justice and the Office of the Pardon Attorney. If you are looking for challenging work to advance your career, apply now!

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