What are the responsibilities and job description for the Help Desk Supervisor / Senior Trainer position at AITHERAS, LLC?
Job Description
Job Description
Position : Help Desk Supervisor / Senior Trainer
Location : 950 Pennsylvania Avenue NW
Washington, DC 20530
Type : Full-time, Temp to Perm after 6 months
Company : AITHERAS LLC , working at the Office of the Pardon Attorney, Department of Justice
Start Date : Upon completion of Security Clearance, through May 31, 2024, with potential for extension
Schedule : 40 hours / week, Monday-Friday, 7 : 00 AM – 6 : 00 PM window
Responsibilities :
- Provide on-site technical support and updates to a public-facing website.
- Quickly learn and manage new data management systems.
- Create, modify, and execute various reports (daily, weekly, monthly, quarterly).
- Offer technical assistance to both new and current users of internal database systems.
- Conduct testing and updates following database upgrades or fixes.
- Support office staff with technical issues, including routine maintenance and troubleshooting of technical equipment.
- Uphold cybersecurity, data protection, and privacy principles.
Basic Qualifications :
Preferred Qualifications :
Application Requirements :
This role offers a dynamic working environment, emphasizing career development and growth while supporting the mission of the Department of Justice and the Office of the Pardon Attorney. If you are looking for challenging work to advance your career, apply now!
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