What are the responsibilities and job description for the Customer Service Representative | Japanese Travel Agency position at aiTWorks?
aiTWorks, an employment agency (https://hr.aitworks.com/) is looking for a Customer Service associateat a Japanese travel agency in Honolulu,HI.
They are seeking a bilingual Japanese Customer Service Associate to join our Kona branch on the Big Island of Hawaii as a Destination Concierge for a leading Japan-based travel company. In this customer-facing role, you will provide safe, comfortable, and personalized support while promoting the unique charm of Hawaii Island.
*Employment Type: Full-Time / Part-Time
*Working Hours:
- Full-time (8 hours per day) or part-time (negotiable)
- Standard full-time hours: 8:00 AM – 5:00 PM
- 5-day shift schedule including one weekend day (Saturday or Sunday)
- Work hours may vary depending on customer arrival/departure times or events.
- For part-time employees, work hours and days are negotiable.
*Salary: (DOE)
*Benefits:
- Paid Time Off (PTO), Holiday Pay, Bereavement Leave
- Health Insurance (HMSA/Kaiser: Medical, Vision, Drug / HDS: Dental) – 100% employer-covered for employees
- Commuting and parking fee assistance
- 401(k) plan with company matching
- Various employee discounts
- Flexible Spending Account (FSA)
- AFLAC (Group Life Insurance)
Job Summary
- Assist walk-in customers and handle phone inquiries at the Kona branch
- Respond to questions about tours and activities on Hawaii Island
- Process reservations, changes, and payments for optional tours, restaurants, and events
- Maintain and update the customer database and collect up-to-date travel information
- Replenish brochures and materials; assist with creating and updating visitor information
- Handle emergencies such as complaints or flight delays; provide interpretation when needed
- Provide support at Kona Airport (greeting upon arrival and departure, guiding to transfer vehicles, etc.)
We welcome applicants who enjoy interacting with customers and can provide heartfelt "ALOHA" service.
Requirements
- Native-level Japanese (verbal, written, and reading comprehension)
- Conversational-level English (email and phone communication with clients)
- Basic computer skills (MS Office, Google Workspace, etc.)
- Ability to operate internal customer management systems (in English)
- Strong sense of hospitality and responsibility
- Must be legally authorized to work in the U.S.
Preferred Qualifications
- Experience in the travel industry
- Ability to commute to the Kona branch and Kona Airport by personal vehicle
- Holders of a valid U.S. work visa
Work Location
Location and shifts may vary depending on the assigned department or location.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Language:
- Japanese fluently (Required)
- English (Required)
Work Location: In person
