What are the responsibilities and job description for the Japanese Customer Service Associate at the Lounge | Japanese travel agency position at aiTWorks?
aiTWorks, an employment agency (https://hr.aitworks.com/) is looking for a Japanese Customer Service Associate at a Japanese travel agency in Honolulu,HI.
This position involves providing Japanese-language customer service and guidance to guests in the lounge located in Waikiki. The main duties include assisting customers with travel-related inquiries, providing support for shuttle and trolley services, and ensuring a welcoming and pleasant experience for all visitors.
Salary: (DOE)
Employment Type:Part-time or Full-time (Negotiable)
Job Category:Japanese Customer Service
Languages Used:English / Japanese
Working Hours:
- Shifts from 7:00 AM to 6:30 PM, working 8 hours with a 1-hour lunch break
- Full-time employees will work 5 days per week, including weekends and holidays (shift-based schedule)
- Holiday work will be compensated with holiday pay (salary determined after the probation period based on experience)
Benefits & Welfare:
- Paid Time Off (PTO), holiday pay, bereavement leave
- Health insurance (HMSA/Kaiser: Medical, Vision, Drug / HDS: Dental) – 100% company coverage for employees
- Commuting transportation and parking fee assistance
- 401(k) matching program
- Employee discounts
- Flexible Spending Account (FSA)
- AFLAC (Group Life Insurance)
Responsibilities:
- Greet customers and assist them with inquiries about travel options, including shuttle buses and trolleys
- Provide guidance and directions in Japanese to customers within the lounge
- Handle customer service tasks including ticketing, reservations, and addressing any customer concerns
- Assist with the coordination of shuttle services between the lounge and local attractions
- Perform simple computer tasks as required
- Handle inquiries from Japanese-speaking customers efficiently
Requirements:
- Native-level Japanese language skills for smooth communication in both written and spoken form
- Basic conversational English skills for communication with non-Japanese speaking customers
- Excellent customer service skills with a friendly, professional attitude
- Ability to stand and walk for extended periods (approximately 5-6 hours)
- Available to work at least 3 days per week, including weekends and holidays (flexible scheduling available)
- U.S. work authorization is required
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
