What are the responsibilities and job description for the IT Customer Service Representative position at aiTWorks?
aiTWorks, an employment agency (https://hr.aitworks.com/job-seeker/) is looking for a candidate who can work as a IT Customer Service Representative at a Japanese IT Company .
***NOT Remote Job.
*Salary:～$70,000 year (DOE)
*Working hours: Mon – Fri 9:00 AM to 5:00 PM (1-hour lunch break)
・Respond to customer inquiries
・Troubleshoot and resolve issues, ensuring prompt resolution of customer problems
・Collect customer feedback and communicate it internally
・Monitor customer satisfaction and provide ongoing support
・Input and update inquiry details and support history in the database
・Bilingual in Japanese and English
・Passion for games, PCs, or mobile devices (e.g., interested in specifications, experience building PCs, etc.), with a strong interest in technology
・Authorization to work in the United States
*Benefit:
401(k)
Health insurance (including dental and vision coverage)
Paid time off, sick leave, bereavement leave, and holidays (U.S. holidays as per company policy)
Job Type: Full-time
Pay: Up to $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Language:
- Japanese (Required)
Work Location: In person
Salary : $70,000
