What are the responsibilities and job description for the Call Center position at Ajilon?
Call Center Representative
You will be the face of our company, providing exceptional customer service and support through high-volume inbound calls.
Key Responsibilities:
- Receive and answer a large volume of incoming calls (50-100 daily)
- Address customer inquiries and direct them to relevant parties
- Perform basic troubleshooting for mechanical or electrical products
- Assist with payments over the phone or via secure online platforms
- Resolve customer complaints and issues in a timely and professional manner
Why This Role Matters:
This position is critical to delivering an exceptional customer experience and driving business growth. As a Call Center Representative, you will have the opportunity to make a real impact on our customers' lives and contribute to the success of our organization.
What We're Looking For:
- A strong passion for delivering excellent customer service
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Familiarity with customer relationship management (CRM) software
- A positive and solution-focused attitude
What We Offer:
- A dynamic and supportive team environment
- Opportunities for career growth and development
- A comprehensive benefits package
- A competitive salary and bonus structure
