Information Technology Technical Support

Please note that this role is on site 5 days a week serving to locations in the GA area.

Are you looking to make a career change to a rapidly growing company Communications equipment corporation? This exciting opportunity as a Technical Support Specialist offers a competitive salary . Does this position match your future career goals? Then this Technical Support Specialist opportunity could be the right fit for you.

RESPONSIBILITIES:

• Provide technical support and resolution to customer inquiries regarding the products and services via phone, email, or other communication platforms.
• Diagnose and troubleshoot technical issues, including setup, installation, and usage of products, providing clear and actionable solutions.
• Document customer interactions, problems, and resolutions in the customer relationship management (CRM) system, maintaining a comprehensive record of technical support activities.
• Coordinate with the engineering, sales, and product management teams to escalate complex issues, ensuring timely resolution and customer satisfaction.
• Develop and maintain in-depth knowledge of products and services to provide accurate and efficient support to customers.
• Create and update technical documentation, manuals, and guides to assist customers and internal teams.
• Conduct product training sessions for customers, distributors, and internal staff to enhance understanding and efficient use of products.
• Participate in continuous learning and training to stay abreast of new product developments, technical specifications, and industry trends.

Salary Range: $35-$40 Hr. (DOE)

QUALIFICATIONS:

• Bachelor’s degree in engineering, Information Technology, or related technical field.
• Minimum of 2 years of experience in technical support, customer service, or a related field, preferably in the telecommunications, electrical, or manufacturing industry.
• Strong technical aptitude and ability to diagnose and resolve complex technical issues.
• Excellent communication and interpersonal skills, with a proven track record of providing exceptional customer service.
• Proficient in using CRM software and Microsoft Office Suite; knowledge of CAD software is a plus.
• Ability to explain technical concepts in simple terms to a non-technical audience.
• Highly organized and detail-oriented, with the ability to manage multiple tasks and priorities effectively.
• A team player with a positive attitude and strong problem-solving skills.