What are the responsibilities and job description for the Front Desk Associate position at AKAM?
About the company: Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients. Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality.
What we offer: AKAM is proud to be Great Place to Work-Certified™. Learn more about our company by visiting akam.com. Our benefits include several healthcare, dental and vision options, a retirement program, paid time off plans, paid holidays, and educational reimbursement.
Position Overview: We are looking for a Task Force Front Desk Associate to provide exceptional customer service and administrative support at various condominium properties as needed. This role requires a highly adaptable, professional individual who can quickly integrate into different property environments, ensuring smooth front desk operations and a welcoming experience for residents and guests.
Key Responsibilities:
- Greet and assist residents, guests, and vendors in a professional and friendly manner.
- Manage front desk operations, including answering calls, responding to emails, and handling resident inquiries.
- Monitor and coordinate visitor access and security procedures.
- Assist with package handling, deliveries, and resident notifications.
- Process work orders and coordinate maintenance requests with the property management team.
- Maintain accurate records and logs of resident interactions, deliveries, and incidents.
- Enforce community rules and policies in a courteous and respectful manner.
- Provide general administrative support, including filing, data entry, and scheduling.
- Adapt quickly to different property environments and software systems.
- Escalate resident concerns or urgent matters to the appropriate personnel.
Required Skills & Qualifications:
- Strong customer service skills with a professional and welcoming demeanor.
- Ability to adapt quickly to different condominium properties and teams.
- Excellent communication skills (verbal and written).
- Problem-solving and troubleshooting skills to handle resident concerns efficiently.
- Experience with visitor management and access control systems preferred.
- Previous experience in hospitality, residential front desk, or property management is a plus.
- Strong multitasking and organizational skills.
- Ability to work flexible hours and travel between properties if needed.
Why Join Us?
- Gain experience across multiple high-end condominium properties.
- Opportunity for long-term placement based on performance.
- Competitive pay and exposure to different property management teams.
- Dynamic and fast-paced work environment.
Benefits:
401(k)
Dental
Vision
Health
Paid time off
Referral Program
And more
AKAM is committed to maintaining a diverse workforce and an inclusive work environment. AKAM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants are encouraged to apply and will be considered for employment without regard for any characteristic protected by applicable law.
