Payroll Specialist

About the Company: Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients. Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality.

What we offer: AKAM is proud to be Great Place to Work-Certified™. Learn more about our company by visiting akam.com. Our benefits include several healthcare, dental and vision options, a retirement program, paid time off plans, 11 paid holidays per year, educational reimbursement, transportation discount purchase programs, service, and performance awards – in addition various social and recreational activities.

Position Overview: The Payroll Coordinator plays a critical role in ensuring accurate and timely payroll processing while maintaining compliance with federal, state, and local regulations. This position manages all payroll-related activities within ADP Workforce Now, oversees benefit enrollments, and provides exceptional customer service to employees and managers. The Payroll Coordinator works closely with HR and Finance teams to maintain accurate payroll records, address discrepancies, and handle complex payroll issues with efficiency and professionalism.

Key Responsibilities

Payroll Processing & Accurac

• yProcess semi-monthly and bi-weekly payroll for all employees with 100% accuracy and on-time deliver
• yEnsure compliance with federal, state, and local tax regulations, avoiding penalties or audits
• .Maintain up-to-date payroll records and ensure all employee information and pay calculations are precise
• .Conduct quarterly audits of payroll processes to identify and resolve discrepancies
• .Address and resolve payroll-related inquiries within 24 hours, fostering high employee satisfaction
• .Educate employees on payroll policies and procedures to minimize recurring issues

.Compliance & Record Managemen

• tEnsure compliance with all employment laws and regulations, maintaining a zero-violation audit record
• .Keep payroll records accurate and up-to-date in the HRIS system, achieving 100% compliance during audits
• .Respond promptly to audit and information requests, including 401(k) reports and other required documentation

.Employee Support & Collaboratio

• nProvide outstanding customer service to employees and managers regarding payroll-related questions or concerns
• .Investigate and resolve payroll discrepancies, processing pay adjustments when necessary
• .Handle payroll duties in the absence of the Payroll Manager

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Process Improvement & Reportin

• gPrepare accurate reports, including payroll summaries, 401(k) deductions, employer matches, and other required data
• .Update payroll records for pay adjustments, employee status changes, and other updates in a timely manner
• .Completes special projects and other assignments assigned by the Payroll Supervisor/ and department managemen

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Qualificatio

• nsAssociate degree required, with a minimum of 3 years of high-volume payroll processing experienc
• e.Experience managing multi-state payroll and handling complex payroll issues (preferred
• ).Bilingual in English and Spanish (required
• ).Exceptional attention to detail and organizational skill
• s.Excellent communication and interpersonal skills, with the ability to work effectively across all levels of the organizatio
• n.Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and payroll software (ADP Workforce Now, Workday
• ).Demonstrated ability to maintain confidentiality and manage sensitive informatio