What are the responsibilities and job description for the Call Center Agent- Lutherville position at Akeso Surgery Lutherville?
Overview: Join our dynamic dental office team as a Call Center Agent! We are looking for a highly organized and detail-oriented individual to provide exceptional patient service and administrative support. Your role will be crucial in ensuring smooth patient flow and efficient scheduling, contributing to the overall success of our practice.
Key Responsibilities:
Handle incoming and outgoing calls with professionalism and courtesy
Schedule and confirm patient appointments
Provide accurate information about dental services and procedures
Assist with patient inquiries and resolve issues promptly
Maintain and update patient records
Coordinate with dental staff to optimize scheduling and patient care
Qualifications:
Previous experience in a call center or scheduling role
Strong knowledge of dental/oral surgery terminology and procedures
Proficiency in office software applications (e.g., Microsoft Office Suite)
Excellent verbal and written communication skills
Ability to multitask and prioritize in a fast-paced environment
Exceptional attention to detail and accuracy
Benefits:
Competitive salary based on experience
Comprehensive benefits package including medical, dental, and vision insurance
Retirement savings plan with employer match
Quarterly bonuses based on performance
If you are looking for a rewarding opportunity to make a difference in patients' lives while utilizing your organizational skills in a dynamic healthcare environment, we encourage you to apply for the position of Call Center Agent.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 40 per week
Shift:
- Day shift
Work Location: In person
Salary : $15 - $18