What are the responsibilities and job description for the Call Center Agent position at Senske Lawn and Tree Care?
Tasks and Responsibilities :
- Answer inbound telephone calls.
- Make outbound telephone calls related to customer follow-up.
- Respond to client emails and chat messages.
- Work within our core Customer Relations Management (CRM) system.
- Work with the Microsoft platforms (Teams, Outlook, Word, Excel)
- Upsell company products and services, where applicable
- Perform general administrative tasks
- Build customer rapport by showing empathy and compassion, when appropriate
Requirements :
Benefits :
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $17 - $20
