What are the responsibilities and job description for the Call Center Agent position at Senske Services?
Tasks and Responsibilities:
- Answer inbound telephone calls.
- Make outbound telephone calls related to customer follow-up.
- Respond to client emails and chat messages.
- Work within our core Customer Relations Management (CRM) system.
- Work with the Microsoft platforms (Teams, Outlook, Word, Excel)
- Upsell company products and services, where applicable
- Perform general administrative tasks
- Build customer rapport by showing empathy and compassion, when appropriate
Requirements:
- Able to work independently on special projects, as assigned
- Proficient with computers and able to multitask
- Able to sit for long periods of time
- Be a Team Player – Able to work with different personality types to accomplish set goals
- 2 years of quality customer service experience via phones, and emails.
- 40-50 hours a week, with seasonal Saturday work hours
- Experience with texting & chat platforms a plus.
Benefits:
- Hourly Rate $17-20/hour based on experience
- Do you want to work with your friend? We offer a referral bonus!
- Affordable health care packages that include medical, dental, vision, short-term disability insurance, and MORE!
- 401K, 9 Company Paid Holidays, including your birthday off, and PTO
Salary : $17 - $20
