What are the responsibilities and job description for the Customer Service Representative position at AKG of America?
Join our team at a 100 year-old, privately owned manufacturing company thriving in the heat exchanger industry. We are growing and seeking motivated, results-driven individuals looking to build a lasting career with us.
Why You’ll Love Working Here
- Opportunities for internal promotions and professional growth
- Comprehensive health, dental, and vision benefits
- Competitive compensation and matched 401(k) plan
- Free LTD, STD, and life insurance
- Regular employee appreciation events and an onsite health clinic
- Entry-level training to build your skills and long-term career
Job Summary
We are searching for a driven and passionate Customer Service Representative to join our team in Mebane, NC. In this role, you’ll gain valuable experience in the customer service field while building meaningful connections with AKG’s customers. This full-time, office-based position involves handling a variety of customer interactions, including order processing, managing changes and cancellations, and providing detailed updates. You’ll collaborate closely with other departments, such as production and shipping, to fulfill customer needs and contribute to company goals.
Shift: Monday - Friday, 8:00 AM to 5:00 PM
Minimum Qualifications
- Two (2) year associate degree OR three (3) years of prior work experience as a Customer Service Coordinator
- One (1) year of SAP experience
- Three (3) years of customer service and sales experience or support within cross-functional teams
Knowledge, Skills, and Abilities
- Proficient in various computer programs
- Strong attention to detail
- Ability to complete tasks in a timely manner
- Effective multitasking skills
- Preferred prior experience with SAP
Essential Functions
- Receive and process customer requests for price quotations, purchase orders, order changes, adjustments, and cancellations
- Build and maintain rapport with customers, delivering the best possible service
- Use computer systems, including SAP, to retrieve and update customer information, stock statuses, and order details
- Communicate updates and resolve inquiries related to purchase orders, stock availability, and deliveries
- Assist sales engineers and customers with their needs
- Collaborate with production and shipping teams to coordinate delivery information and shipments
- Manage and revise customer information in SAP and customer portals
- Process and send customer acknowledgments, terms, and conditions, and prepare credit/debit memos for invoices
- Maintain files of active orders, documenting changes, schedules, partial shipments, and credit adjustments
- Attend customer account meetings as needed
- Adhere to all policies and procedures outlined in AKG’s Environmental Management System (EMS)
- Regular, reliable physical attendance is required
Physical Demands
- Must be able to sit (70%), stand (20%), and walk (10%) of the time
- Must be able to lift up to 20 lbs. (5%)
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the position. All employees may have other duties assigned at any time.