Field Service Technician

Field Service Machinery Maintenance Technician
Company: Akins Machinery - A Division of Würth Baer Supply Company
Locations Served: New England Region (Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, and Connecticut)

Company Overview:
Würth Baer Supply Company is one of the nation's leading specialty wholesale distributors to the woodworking industry. We offer an extensive inventory of decorative and functional hardware, tools, shop supplies, surfacing materials, board & panel products, and woodworking machinery. With over $400M in annual revenue, we operate 30 distribution locations across the Upper Midwest, Midwest, Ohio Valley, East, and Northeastern United States. Würth Baer Supply Company is a wholly owned subsidiary of the Würth Group, a €20B-plus privately held company headquartered in Kunzelsau, Germany, with over 400 companies in 80 countries worldwide.

Position Overview:
Akins Machinery, a division of Würth Baer Supply Company, is seeking an experienced Field Service Machinery Maintenance Technician to join our team. This is a full-time position based in the New England region, requiring regional travel to client sites to provide technical support, install, repair, and maintain industrial woodworking machinery. The ideal candidate will have strong mechanical, electrical, and troubleshooting skills with experience servicing and maintaining production equipment such as CNC routers, edge banders, wide-belt sanders, dowel inserters, planers, joiners, and shaping equipment.

Schedule:

• Day shift, Monday through Friday

Travel:

• Daily regional driving (typically several hours one way) within the New England region.
• Company pays for fuel and covers travel-related expenses.

Tools:

• The company is willing to work with the right qualified individual to ensure you have the necessary tools to perform your duties effectively.

Key Responsibilities:

• Routine Mechanical & Electrical Repairs: Perform mechanical and electrical repairs on a variety of woodworking machinery, ensuring all equipment operates according to manufacturer recommendations.
• On-Site Technical Repairs: Provide on-site troubleshooting, diagnostics, and repair services to minimize downtime for customers.
• Installation & Setup: Install new woodworking machinery, ensuring proper setup and calibration according to manufacturer specifications.
• Troubleshooting & Diagnostics: Troubleshoot and resolve complex mechanical, electrical, and PLC (Programmable Logic Controller) issues either on-site or remotely.
• Preventative Maintenance: Conduct routine preventative maintenance on machinery to ensure optimal performance and prevent future issues.
• Electrical System Maintenance: Proficiently work with 480v, three-phase electrical systems, ensuring proper connection, troubleshooting, and repairs to electrical components.
• Customer Interaction: Communicate with customers regarding machine operation, troubleshooting steps, and provide training as necessary to ensure customers can maximize their equipment.
• Documentation: Maintain accurate service records and reports for all work performed, including repairs, parts used, and customer feedback.
• Collaboration: Work closely with internal teams, including customer service and warehouse staff, to coordinate service appointments and address customer needs.

Preferences & Requirements:

• Mechanical & Electrical Expertise: Significant experience with mechanical repairs and troubleshooting in an industrial production environment.
• PLC Experience: Experience installing, repairing, or troubleshooting PLCs (Programmable Logic Controllers) is highly preferred.
• Electrical Systems Knowledge: Proficiency with 480v, three-phase electrical systems, including the ability to troubleshoot, maintain, and repair electrical components.
• Machine Knowledge: In-depth understanding of woodworking machinery, including CNC routers, edge banders, planers, sanders, and joiners, is essential.
• Maintenance Skills: Ability to perform routine maintenance and setup of industrial machinery to ensure it operates at peak performance.
• Technical Proficiency: Strong ability to read and interpret technical manuals, electrical diagrams, wiring schematics, and machinery drawings.
• PC Literate: Comfort with using a computer for service documentation, email correspondence, and troubleshooting support.
• Willingness to Learn: A proactive attitude and willingness to learn new technologies and machinery advancements as they arise.
• Valid Driver's License: Must have a clean driving record and a valid driver's license for regional travel.

Industry-Specific Training:

• Industry-specific training will be provided to ensure you're fully equipped to service our specialized equipment.

Employee Benefits:

• Competitive compensation and benefits package, including:
• A variety of excellent health insurance options
• Dental and vision insurance
• Paid time off (PTO)
• Company-matched 401(k)
• Company-paid life insurance and disability insurance

Equal Opportunity Employer

Würth Baer Supply Company is an equal opportunity employer and is committed to creating an inclusive environment for all employees.

#LI-PF1

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• What is your desired annual salary?
• Do you have your own tools?
• Are you comfortable traveling in your vehicle to serve customers in the Greater New England Region? This will include RI, ME, NH, MA, CT, and VT.
• Have you worked with 480v electrical systems?
• Have you worked with a PLC before? Repair, installation, troubleshooting? Please specifiy.

Education:

• High school or equivalent (Required)

Work Location: On the road

Salary : $70,000 - $80,000