IT Support Specialist - Retail

AKIRA IT Support Specialist - Retail

In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 35 stores across the United States, as well as a thriving eCommerce business (shopAKIRA.com.) AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand. AKIRA’s culture has one very large, distinct difference from other high fashion competitors: Fanatical, Obsessive Attention to the consumer’s needs and desires. The core principle for all employees at AKIRA is to Act and Think Like an Owner, and this belief can be reflected across all areas of the company.

The Position:

IT Support Specialist - Retail

Location:

Chicago, IL (On-site)

Overview:

AKIRA is seeking an IT Support Specialist to ensure the smooth operation of our store-level technology systems. Reporting directly to the IT Manager, this role is pivotal in maintaining and troubleshooting IT infrastructure at the store level, ensuring minimal disruptions to business operations. This is an ideal position for a self-sufficient, experienced IT professional who excels in hands-on technical support and problem-solving in a fast-paced retail environment.

Essential Functions:

• Provide comprehensive support for store-level IT systems, including troubleshooting hardware, software, and network issues.
• Serve as the primary point of contact for store IT issues, ensuring prompt resolution of escalated technical problems.
• Manage IT tickets via the Service Desk system (Freshservice), handling more complex issues independently.
• Maintain and troubleshoot a variety of store-level hardware devices, including POS systems (Shopify), printers, scanners, and tablets.
• Perform hardware and software upgrades, updates, and maintenance to ensure store systems are always running at optimal performance.
• Monitor and administer store networks, resolving connectivity issues and maintaining network security.
• Administer users and permissions in Active Directory, ensuring accurate and up-to-date access for store staff.
• Deploy and manage IT equipment in retail locations, ensuring proper setup and functionality.
• Stay informed on system updates and industry trends to improve support efficiency and recommend potential enhancements.
• Participate in an on-call support rotation, handling store-related IT issues during evenings and weekends as needed.

Qualifications:

• Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent professional experience.
• 3-5 years of hands-on experience providing IT support in a retail, eCommerce, or similar environment.
• Ability to work independently, prioritize tasks, and manage multiple issues simultaneously in a fast-paced retail setting.
• Strong problem-solving skills and ability to troubleshoot complex IT issues with minimal supervision.
• Excellent written and verbal communication skills to work effectively with store staff and the broader IT team.

The Ideal Candidate:

• Knowledge of POS systems (Shopify preferred), IT Ticketing Systems, and networking, including routers, switches, and firewalls (Cisco Meraki preferred).
• Demonstrates a proactive approach to identifying and resolving IT issues at the store level.
• Has a deep understanding of retail IT systems and processes, with the ability to act quickly to minimize disruptions.
• Exhibits strong organizational skills, attention to detail, and the ability to follow through on tasks and projects.
• Is comfortable working independently and managing tasks without direct supervision.
• Brings a positive, can-do attitude and a sense of ownership over the store-level IT operations.

Diversity & Inclusion:

At AKIRA, we value diversity and believe it is crucial to fostering an inclusive and dynamic workplace. We are committed to creating an environment where all employees feel respected and supported. Our team reflects the communities we serve, and we celebrate the unique perspectives and ideas that make us stronger as a company.

Benefits and Perks:

AKIRA offers competitive benefits for full-time employees, including medical, dental, vision, pet insurance, life insurance, LTD, FSA/HSA, Dependent Care FSA, Flex Transit (CTA), 401(k), and employee discounts. We encourage internal development and provide opportunities for career growth within the company. Most importantly, our culture empowers employees to contribute to the success of the business, with opportunities to impact and grow alongside AKIRA.

Job Type: Full Time