What are the responsibilities and job description for the Customer Service Representative position at Akkodis?
Akkodis is partnering with a health plan in Central Valley, CA who is looking for Customer Service Representatives for a 4-month temporary contract. 100% remote within CA. Under direct supervision, responsible for responding to and resolving a variety of inquiries, requests and issues from external and internal customers in a call center environment.
The Terms :
Temporary 4-month contract
Location : 100% Onsite, French Camp, CA
Schedule : Monday Friday 8 : 30am 5 : 00pm PST
23 / hr W2
For this position, applicants must be authorized to work for any employer in the United States. Our client is unable to sponsor or assume sponsorship of an employment Visa at this time.
The Qualifications :
High school diploma or general education degree
1 year experience in customer service
Previous healthcare, managed care or Medi-Cal experience ( nice to have)
1 year handling heavy call volume (50-100 calls per day) ( preferred)
Essential Functions :
- Provides information on benefits, eligibility, claims, authorizations and other related items over the phone and in person.
- Researches and resolves issues related to claims and authorizations; monitors progress.
- Researches and resolves complex eligibility issues; monitors progress.
- Creates required documentation, including but not limited to call logs and other tracking systems.
Knowledge, Skills, and Abilities :
Equal Opportunity Employer / Veterans / Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs.Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer : These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https : / / www.modis.com / en-us / candidate-privacy /
The Company will consider qualified applicants with arrest and conviction records.
Salary : $23