Customer Service Representative

Akkodis is seeking a Customer Service Representative for a Contract job with a client in Jacksonville, FL (Remote). The client is looking for an experienced Customer Service Representative (CSR) with a strong background in healthcare and insurance services. Skilled in handling sensitive health information in compliance with HIPAA regulations, with foundational knowledge of medical terminology. Demonstrates excellent verbal and written communication skills, along with highly developed organizational abilities and attention to detail. Proficient in Microsoft Windows and Outlook, with prior keyboarding experience and the ability to navigate multiple systems efficiently. Committed to providing high-quality service and maintaining confidentiality in all client interactions.

Akkodis is seeking a Customer Service Representative for a 3-year Contract position with a client located in Jacksoneville. FL (Remote).

Pay Range: $18/hr-$20/hr on W2. The rate may be negotiable based on experience, education, geographic location, and other factors.

Essential Duties and Responsibilities:

• Provide customer service via phone and email, following specific protocols for different clients and call types.
• Assist callers with online portal access, login support, and navigation.
• Educate providers on using the Automated Benefit Claims system.
• Handle an average of 5 calls per hour (35 per day), with a max of 30 minutes of after-call work daily.
• Keep call hold times under 2 minutes; escalate issues as needed per guidelines.
• Close open customer service cases (CRMs) within 15 business days or sooner if urgent.
• Maintain up-to-date knowledge of plan benefits, policies, and procedures.
• Follow technical protocols for system performance and meet all at-home setup requirements.
• Stay proficient in all service systems, keeping login credentials current.
• Fully document each call (unless instructed otherwise) and maintain call quality scores of 90% or higher.
• Actively participate in team meetings and report any issues (technical, procedural, or customer-related).
• Manage schedule adherence in the contact center system (RingCentral).
• Maintain high availability status when not on a call—call avoidance is not permitted.
• Seek help when unsure and escalate complex claims or concerns appropriately.

Minimum suggested Qualifications:

• HIPAA and Medical Terminology courses helpful.
• Prior health care or Insurance background required.
• Excellent verbal and written communication skills.
• Highly developed organizational abilities.
• Prior keyboarding experience.
• Must be proficient in Microsoft Windows 95 and Outlook.

Minimum Education: High School Diploma

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at shweta.ojha@akkodisgroup.com

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance