What are the responsibilities and job description for the Desktop Support Technician position at Akkodis?
Akkodis is seeking a skilled Desktop Support & A/V Technician for a 6 month, contract opportunity to provide onsite technical support, focusing on end-user device management and audio/visual (A/V) system operations for our IT client in Whippany, NJ.
Rate: $25-$28/hr. on W2. The rate may be negotiable based on experience, education, geographic location, and other factors.
Job Overview
This role is critical in ensuring seamless day-to-day functionality of conference rooms, desktop systems, and related technology. The technician will work independently onsite while collaborating with a remote support team.
Key Responsibilities
- Provide hands-on desktop support, including installing, repairing, upgrading, and configuring end-user devices.
- Support and troubleshoot A/V systems in conference rooms, including Microsoft Teams Room equipment and general A/V setups.
- Perform hardware and software diagnostics to resolve technical issues effectively.
- Assist with office moves, including setting up and configuring IT and A/V equipment in new locations.
- Execute minimal migration tasks as required.
- Proactively monitor and maintain conference room equipment to ensure functionality.
- Act as the primary onsite point of contact for technical support while coordinating with a remote team for escalations and additional support.
Technical Environment & Requirements
Essential Technical Skills:
- Experience with troubleshooting and managing Microsoft Teams Room systems.
- Knowledge of general A/V equipment, including audio, video, and connectivity setups.
- Expertise in desktop support, including hardware/software installation, configuration, and repair.
- Familiarity with basic network troubleshooting.
Soft Skills:
- Strong communication and customer service skills.
- Ability to work independently and manage tasks effectively.
- A proactive, problem-solving mindset.
Work Setup
- Team Structure: The technician will work onsite independently while being supported by a remote technical team.
- Onsite Presence: Full-time, Monday through Friday during standard business hours (8:00 AM – 5:00 PM).
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records.
Salary : $25 - $28
