What are the responsibilities and job description for the Desktop Support Technician position at OVATION Workplace Services?
Job Role – Desktop Support Technician
Job Summary
Desktop Technician will provide day to day local
emote desktop support, receive inbound
calls, answer questions, troubleshoot and document steps performed to resolve challenges
with hardware, software and application issues in a ticketing system. The candidate will also
need to facilitate customer resolution for calls and engage their supervisors and managers to
ensure operational consistency across all shifts within the IT Support Center. Desktop Support
Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to
customer’s various core operating systems and platforms, as well be able to provide support
and apply desktop fault resolution for the approved application suite. Ideal candidate should
have relevant 3-5 years’ experience in Windows Desktop support.
equipment.
Devices and Telecoms.
Candidate Required Minimum Qualifications And Skills
installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
Windows PC/laptop management via Active Directory.
Job Summary
Desktop Technician will provide day to day local
emote desktop support, receive inbound
calls, answer questions, troubleshoot and document steps performed to resolve challenges
with hardware, software and application issues in a ticketing system. The candidate will also
need to facilitate customer resolution for calls and engage their supervisors and managers to
ensure operational consistency across all shifts within the IT Support Center. Desktop Support
Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to
customer’s various core operating systems and platforms, as well be able to provide support
and apply desktop fault resolution for the approved application suite. Ideal candidate should
have relevant 3-5 years’ experience in Windows Desktop support.
- Provide first/second level contact and problem resolution for customer issues.
- Work with Third Party Vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and
- Should have basic knowledge of Mac operating system, to support Apple pc users.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Performs general preventative maintenance tasks on computers, laptops, printers.
- Performs remedial repairs on Desktops, laptops, printers and any other authorized
equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and
- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual,
Devices and Telecoms.
- This position requires the ability to work in a project-based environment requiring flexibility
Candidate Required Minimum Qualifications And Skills
- Bachelor’s Degree or equivalent in Computer Science or related field.
- CompTIA A , Microsoft Certified Professional (MCP) or better.
- Minimum of 18 months years of IT experience.
- Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC
installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
- Mobile device management including IOS and Android devices, Enterprise encryption
Windows PC/laptop management via Active Directory.
- Proven analytical, troubleshooting and problem-solving skills.
- Proven ability to multi-task, effectively determine priorities and meet SLA’s.
- Excellent communication relationship-building and internal customer service skills.
- Adaptable and flexible in a fast-changing industry and work environment.
- Willing to work off-hours and weekends when required for projects or emergency support.
