What are the responsibilities and job description for the Desktop Support Technician position at Akkodis?
Akkodis is seeking a Desktop Support Technician for a contract within Chicago, IL, , and ideally looking for applicants with a solid background in Customer Service.
Pay Range: $23 to $25/hr. on W2. The rate may be negotiable based on experience, education, geographic location, and other factors.
Skills/ Requirements:
- This position requires the ability to work independently with limited direct supervision.
- Communicate clearly both orally and in writing.
- Possess superior telephone etiquette and the ability to deal effectively with end users, peers, and management even under extremely stressful conditions.
- Possess the ability to respond effectively to sensitive inquiries and complaints.
- Possess the ability to read, analyze, and interpret helpdesk tickets and emails.
- Relate in a positive professional manner with end users and coworkers.
- Interact well with different personalities.
- Make decisions and judgments based on standard procedures.
- Demonstrate analytical and problem-solving skills, and the ability to organize and prioritize several projects and tasks at one time.
- Demonstrate the ability to determine when to escalate issues based on SLA or severity level.
- Demonstrate PC proficiency using common software programs such as MS Word, MS Excel, MS Outlook, etc.
- Demonstrate basic understanding of enterprise data center concepts such as Windows, networking, server administration, and the Internet.
- Demonstrate the ability to learn new skills techniques and responsibilities.
- Flexibility to work non-standard work hours including nights, weekends, and holidays.
- Ability to lift boxes which weigh up to 70 pounds.
- Must be reliable related to schedule and recurring tasks.
If you are interested in this role, then you can click APPLY NOW. For other opportunities available at Akkodis, or any questions, don't hesitate to get in touch with Sahil Mavi at Sahil.mavi@akkodisgroup.com.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.
- The Company will consider qualified applicants with arrest and conviction records.
Salary : $23 - $25
